Sales Supervisor

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hermès Full time 40,000 - 80,000 per year

Major Responsibilities:

  • Assist and report to Assistant Store Manager to manage and oversee the daily store operations.
  • Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships
  • Identifies and handle client enquiries, concerns and complaints
  • Ensure store presentation is consistent with our brand image
  • Supervise general housekeeping and cleaning duties including performing such duties, if necessary
  • Coordinates with the team on the execution of sales plans and store events
  • Manage and motivate staff to achieve sales targets established
  • Ensure proper security measures are enforced
  • Monitor and assist sales staff development by providing on-the-job training, product training, etc
  • Communicate timely with both internal and external parties, which include emails, text messages and phone calls
  • Be a mentor to assist sales staff and guide them where required
  • Always maintain high standard of personal grooming and professional conduct
  • Perform any other duties that may be assigned from time to time by the Store Manager, Assistant Store Manager and/or Operations Team

Requirements & Capabilities:

  • Passion in retail industry
  • At least 2 years in supervisory role
  • Tech savvy and good with IT/digital technology
  • Hands on knowledge in MS Office
  • Good team player, pleasant, service oriented and self-motivated
  • Strong team building, interpersonal and communication skills
  • Fluent n English

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