Retail Supervisor

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Uniqbe (M) Sdn Bhd Full time

RETAIL SUPERVISOR

Salary Range: RM3300 to RM3800 + sales commission

Join a dynamic team in the innovative smart home retail industry

We're looking for a Retail Supervisor to join our innovative smart home retail team and deliver outstanding customer experiences.  As a Retail Supervisor, you will be the face of the showroom — ensuring smooth operations, motivating staff, and creating an environment where customers enjoy a premium, seamless buying experience.

What You Will Do

Showroom Supervision & Team Leadership

  • Lead, coach, and motivate showroom staff to deliver outstanding customer service and achieve individual & team KPIs.
  • Plan daily floor operations, assign tasks, and ensure team readiness during peak and non-peak hours.
  • Conduct regular sales briefings and on-the-job training to strengthen product knowledge and sales techniques.
  • Uphold showroom discipline, grooming standards, and overall team professionalism.
  • Foster a positive, collaborative, and performance-driven team culture.

Customer Experience & Sales

  • Provide expert advice on product lines based on features, usage, and customer needs.
  • Update customers on ongoing promotions, sales campaigns, and value-added offerings.

  • Attend to customer inquiries—both pre- and post-sales—with tact and professionalism:

  • Walk customers through the showroom experience

  • Follow up on product info, proposals, troubleshooting, and after-sales matters to ensure satisfaction

  • Drive showroom sales performance and achieve monthly sales targets.

Showroom Operations & Inventory Management

  • Oversee daily showroom operations in accordance with company SOPs and standards.
  • Manage end-to-end store processes, including order monitoring, stock receiving, storage, and inventory accuracy.
  • Ensure the showroom environment is well-organized, customer-friendly, and visually appealing.
  • Prepare basic administrative reports and ensure accurate record-keeping.
  • Perform any other duties assigned from time to time to support business operations.

What We're Looking For

  • A Malaysian with minimum SPM and computer savvy.
  • Minimum 2 – 4 years of supervisory experience in retail (consumer electronics or smart home is an advantage).
  • Strong communication, leadership, and problem-solving skills.
  • Fluent in English and Bahasa Malaysia.
  • Passionate about smart home technology and customer experience.
  • Independent, resourceful, and proactive with strong customer-handling skills.
  • Self-motivated, target-driven, and eager to grow within the retail industry.
  • Tech-savvy and comfortable using digital tools to enhance daily work performance.
  • Excellent prioritization, organizational, and administrative abilities.
  • A team player with high integrity, ownership, and a desire to build a harmonious work environment.
  • Must able to work on weekends and retail peak periods.

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