Branch Manager
2 weeks ago
We are seeking an experienced and driven Branch Manager to lead our branch operations. The ideal candidate will be responsible for overseeing day-to-day activities, ensuring high levels of customer satisfaction, driving sales performance, and managing a team of professionals in a fast-paced automotive environment. This role demands strong leadership, industry knowledge, and a passion for operational excellence.
Key Responsibilities:
Branch Operations Management:
Oversee the daily operations of the branch, ensuring efficiency and profitability.
- Implement company policies and procedures to maintain operational excellence.
- Monitor inventory levels and ensure proper stock control (vehicles, parts, tools).
Sales & Business Development:
Drive sales growth by setting targets, developing strategies, and coaching the sales team.
- Build and maintain strong customer relationships.
- Analyze local market trends to identify new business opportunities.
Team Leadership:
Recruit, train, and manage branch staff including sales, service, and support teams.
- Conduct performance reviews and provide mentorship for professional development.
- Foster a positive and high-performance team culture.
Customer Service:
Ensure high standards of customer service and resolve issues promptly.
- Oversee the customer feedback loop and implement improvements as needed.
Financial & Reporting:
Manage branch budgets, forecasts, and P&L performance.
- Prepare regular reports for senior management on sales, operations, and performance metrics.
Compliance & Safety:
Ensure compliance with industry regulations, company policies, and safety protocols.
- Maintain facility and equipment standards according to company and legal requirements.
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