E-commerce Admin Executive
2 days ago
We are looking for a proactive and detail-oriented E-Commerce Customer Service to manage daily online store operations, provide excellent customer service, and support administrative tasks across multiple platforms such as Shopee, Lazada, TikTok Shop, and official website.
Key Responsibilities:
Customer Service
- Handle customer inquiries via chat, email, and phone across all e-commerce platforms.
- Provide accurate product information, order status updates, and after-sales support.
- Resolve customer issues including returns, refunds, replacements, and complaints according to SOP.
- Maintain high response rate, chat performance, and customer satisfaction scores.
Order Processing
- Check and process daily orders from Shopee. Lazada, TikTok Shop, and website.
- Process orders and arrange for shipment, ensuring orders meet shipping cut-off times and campaign SLAs
- Update customers on the status of their order if abnormal circumstances arises.
- Monitor delivery progress and assist in resolving failed/delayed deliveries.
Administrative & Operations Support
- Update product listings, pricing, images, and descriptions on e-commerce platforms
- Monitor stock levels and coordinate with warehouse team.
- Prepare daily order tracking & return/refund summary report
- Support campaign preparations.
- Handle general ad-hoc administrative and operational tasks as assigned by superior.
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