Senior Technical Support Engineer

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia SentinelOne Full time 120,000 - 240,000 per year

About Us
At SentinelOne, we're redefining cybersecurity by pushing the limits of what's possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow's threats.

From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We're looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you're excited about solving complex challenges in bold, innovative ways, we'd love to connect with you.

What are we looking for?
We are seeking a highly skilled and motivated Frontline Support Engineer – SentinelOne (Linux) to join our Endpoint Security team. This role is responsible for managing and resolving complex escalations related to SentinelOne agents deployed on Linux / Mac environments.

What will you do?

  • Provide advanced technical support for SentinelOne agents installed on Linux / Mac endpoints.
  • Analyse logs, crash dumps, agent behaviour, and OS-level events to diagnose and resolve complex technical problems.
  • Collaborate with stakeholders for 1st level escalation handling customer cases.
  • Replicate, document, and escalate bugs or product limitations to Engineering or Product Management teams.
  • Assist in root cause analysis (RCA) and develop knowledge base (KB) articles and internal documentation.
  • Participate in incident response activities and coordinate with InfoSec teams for threat investigation or containment.
  • Use scripting (PowerShell, Python, etc.) to collect data or automate troubleshooting tasks.
  • Stay updated on product changes, Windows OS internals, and threat landscape trends.
  • Provide feedback to improve agent stability, performance, and threat detection on Windows endpoints.

What skills and knowledge should you bring?

  • Minimum 8 years of working experience in Technical support preferably in endpoint security or antivirus products.
  • Good knowledge in AWS, GCP & Azure
  • Expert Or Proficient Knowledge in Linux
  • Expert Or Proficient Knowledge in Kubernetes
  • Experience analyzing agent logs, forensic artifacts, and endpoint telemetry.
  • Knowledge of common malware behaviors, threat hunting, and attack mitigation techniques (MITRE ATT&CK framework is a plus).
  • Good knowledge in SAAS products
  • Excellent problem solving and customer management skills
  • Ability to work in high agile environment.
  • Ability to coordinate with multiple teams across regions.
  • Strong communication and collaboration skills; able to work under pressure with minimal supervision.

Preferred Qualifications:

  • CISSP
  • CompTIA CySA+ (Cybersecurity Analyst)
  • Certified Ethical Hacker (CEH)

Why Us?
You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

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