Billing / Documentation Officer ( 4-5 Position)
2 days ago
We are seeking a proactive and detail-oriented Billing & Documentation Officer to support our billing, documentation, and customer service operations. This role is suitable for SPM holders and fresh graduates, and immediate joiners will be prioritised.
Key Responsibilities:
- Prepare and issue accurate invoices; ensure timely billing and follow-up on outstanding payments.
- Verify and reconcile billing information; maintain complete job files and update records.
- Organize and maintain documents in both physical and electronic formats.
- Handle customer inquiries via phone, email, and chat, providing prompt assistance.
- Process orders, forms, and requests while accurately recording customer interactions.
- Address and escalate customer concerns, ensuring proper follow-up and service recovery.
- Collaborate with finance, customer service, and sales teams to support smooth operations.
- Assist with general administrative tasks as required.
Requirements:
- SPM / Diploma holders or fresh graduates are encouraged to apply
- Good communication skills and strong attention to detail
- Ability to multitask and work well with different departments
- Mandarin-speaking candidates will receive an additional language allowance
Job Type: Full-time
Pay: RM1, RM2,200.00 per month
Benefits:
- Additional leave
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development
Work Location: In person
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