Credit Control Assistant

Duties and Responsibilities

1. Assist in monitoring the credit team and lead the team towards achieving the target and KPI's set.
2. Handle customers' requests and issues in a professional manner.
3. Provide decisions and solutions in resolving any issues that are brought up by customers.
4. Responsible for collection on the assigned portfolio – ensuring all customers in the portfolio are fully covered.
5. Call and follow up with customers on the payment on a daily basis.
6. Prepare reports by deadlines given.
7. Ensure all credit and debit notes are submitted on time and issued accordingly to customers.

Work Activities

1. Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
2. Interacting with Computers — Using computers and computer systems (including hardware and software) to program, set up functions, enter data, or process information.
3. Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
4. Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
5. Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
6. Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others and maintaining them over time.
7. Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
8. Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
9. Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
10. Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Work Styles

1. Integrity — Job requires being honest and ethical.
2. Social Orientation — Job requires preferring to work with others rather than alone and being personally connected with others on the job.
3. Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
4. Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
5. Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
6. Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
7. Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
8. Initiative — Job requires a willingness to take on responsibilities and challenges.
9. Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
10. Persistence — Job requires persistence in the face of obstacles.
11. Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.