Head of Sales

2 days ago

Medini Johor, Malaysia Dragon Cruises (Malaysia) Sdn Bhd Full time

Overview

We are seeking an experienced and highly driven Sales Lead to own revenue generation across digital and physical channels for Southeast Asia's newest lifestyle cruise experience. This role will build and manage the sales pipeline spanning OTAs, travel agents, corporate groups, and ticket counters. You'll work closely with the Head of Marketing & Partnerships, Operations, and the onboard Hotel team to ensure the ship sails full every week.

This is a results-focused leadership role that blends strategic planning with hands-on execution across multiple distribution channels.


Key Responsibilities

A. Sales Strategy & Channel Development

  • Develop and execute sales strategies for passenger acquisition across Singapore and Malaysia.
  • Lead partnerships with OTAs, retail counter activations, and group or corporate sales channels.
  • Establish commission and incentive structures for resellers and travel partners.
  • Identify and onboard key distribution partners to expand sales reach and visibility.
  • Work closely with the Head of Marketing & Partnerships to align commercial offers, referral programs, and bundled packages.

B. Team Leadership & Execution

  • Build and lead a small sales team focused on both direct and partner-driven ticket sales.
  • Coordinate closely with internal departments to ensure seat allocation, pricing, and promotions are synchronized.
  • Train ticket counter staff on sales SOPs, upsell techniques, and customer engagement.
  • Provide clear sales targets, accountability structures, and performance reporting for all sales executives.

C. Commercial Enablement & Reporting

  • Develop standardized sales kits and materials, brochures, partner decks, QR catalogs, and counter POS displays.
  • Oversee sales performance reporting with the analytics team to ensure accuracy and transparency.
  • Manage CRM integration with booking systems to capture leads, referrals, and corporate accounts.
  • Support the creation and rollout of corporate and MICE (Meetings, Incentives, Conventions, Events) offerings post-launch.

Qualifications

  • 6–10 years' experience in B2C or travel / hospitality sales, ideally within cruise, airline, or resort verticals.
  • Proven track record of achieving sales or occupancy KPIs in a fast-moving, multi-channel environment.
  • Strong network among OTAs, travel agencies, and group sales operators in Southeast Asia.
  • Commercially sharp and comfortable managing pricing, commissions, and partner negotiations.
  • Fluent in English and Mandarin; Bahasa is an advantage.
  • Hands-on, entrepreneurial, and comfortable managing cross-border operations and diverse sales teams.

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