Senior Manager – Operations

1 day ago

Penang, Malaysia ISLAND LANDCAP HOSPITALITY SDN. BHD. Full time 100,000 - 120,000 per year

"As PICCA Convention Centre continues to expand, we are seeking a dynamic Senior Manager – Operations OR Director of Operations to strengthen our service quality and lead our growing team to greater excellence"

Main Responsibilities:

1. Service Excellence & Guest Experience

  • Ensure the highest standard of service is consistently delivered across all departments, especially banquet and event operations.
  • Implement and uphold SOPs across operations to meet PICCA's "Our Hospitality" standards.
  • Monitor guest feedback and drive continuous improvements to enhance client satisfaction.

2. Team Leadership & Development

  • Lead, train, and motivate the banquet and operations teams to perform at elite level.
  • Identify and groom high-potential team members into future leaders.
  • Conduct regular training, briefing, and coaching sessions focused on skills, service mindset, and discipline.

3. Operational Planning & Execution

  • Oversee all event and banquet operations, ensuring seamless execution from setup to closing.
  • Coordinate with Sales, Kitchen, Housekeeping, and Technical teams for event readiness.
  • Develop manpower plans and duty rosters based on forecasted events.

4. Operational Planning & Execution

  • Oversee all event and banquet operations, ensuring seamless execution from setup to closing.
  • Coordinate with Sales, Kitchen, Housekeeping, and Technical teams for event readiness4. Cost Control & Efficiency.
  • Ensure optimum use of resources, minimize wastage, and drive productivity across teams.

5. Safety, Compliance & Facility Management

  • Uphold safety standards for both guests and staff, ensuring emergency protocols are in place.
  • Maintain upkeep of event spaces, banquet inventory, and equipment readiness.

6. Reporting & Strategy

  • Submit regular reports on service performance, event execution, and team productivity.
  • Contribute to operational strategy, innovation, and service development to grow PICCA's brand positioning.

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