E-commerce Director

2 days ago


Mount Austin Johor, Malaysia ULIAO SDN. BHD. Full time $60,000 - $120,000 per year

Job Description & Requirements

E-Commerce Strategy Development:

  • Oversee the day-to-day management of key e-commerce platforms (e.g., Shopify, Lazada, Shopee, and other regional online marketplaces).
  • Develop and execute comprehensive e-commerce strategies to increase sales and brand visibility.
  • Collaborate with the live host and facilitate the entire live stream process that drives conversions and brand awareness.
  • Continuously track and analyze platform performance metrics (such as sales, ROAS, CTR, etc.) and apply insights to refine strategies, improve conversion rates, and enhance user experience.

Product Listings & Merchandising:

  • Ensure high-quality, SEO-optimized product listings, including compelling product descriptions, high-resolution images, and accurate product specifications.
  • Implement and manage promotional campaigns, product bundling, and category merchandising.
  • Conduct data-driven analysis and A/B testing to refine strategies and enhance e-commerce performance.

Digital Marketing Integration:

  • Collaborate with the marketing team to create integrated digital marketing campaigns (e.g., email marketing, social media, paid search, influencer collaborations).
  • Leverage SEO/SEM, content marketing, and affiliate marketing strategies to drive traffic and sales.

Customer Service and Inventory Management

  • Ensure a seamless shopping experience for customers, focusing on user interface (UI), user experience (UX), and after-sales support.
  • Work with the customer service team to handle inquiries, complaints, and returns, maintaining high levels of customer satisfaction.
  • Collaborate with the logistics and inventory teams to ensure efficient stock management, timely fulfillment, and smooth order processing.

Qualifications:

  • Bachelor's Degree in Marketing, Business, E-Commerce, or a related field.
  • At leasy 5+ years of experience in e-commerce, preferably in retail or consumer goods.
  • Proficiency in e-commerce tools, CRM systems, Google Analytics, and digital marketing platforms (SEO, SEM, Google Ads, Facebook, Instagram, TikTok).
  • Strong ability to analyze data and make data-driven decisions.
  • Result-driven, able to work in fast-paced environments and meet tight deadlines.
  • Tech-savvy and multitasking skills to juggle multiple e-commerce operations seamlessly.
  • Fluency in English and conversational Mandarin is required to effectively communicate with Mandarin-speaking clients.
  • Experience managing regional or international e-commerce markets (Singapore, Malaysia, Indonesia) is a plus.

Join Us

Leading the way in E-commerce Beauty & Wellness

Established in Singapore in 2020, AI&MI Group is a beauty and wellness company offering nutritional food supplements and skincare products.

With brands such as IEM skincare, ZIEHA nutritious food, OEBAI beauty and fashion, and LABIG beauty cosmetics, the AI&MI Group strives for absolute quality and positions itself at the premium tier. It aims to be the world's most prestigious beauty and wellness (anti-aging) group.

At present, AI&MI Group operates subsidiaries in China, Malaysia, Singapore, Hong



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