Contact Centre Consultant

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Full time 24,000 - 48,000 per year

Contract period: 1 year

Office location: CIMB Hub, No.26, Jalan Sultan Ismail, 50450, Kuala Lumpur.

Candidate is required to work on 24-hour-rotation shift.

Walk-in Interview Details:

Date :

  • 11 November 2025 (Tuesday)
  • 13 November 2025 (Thursday)
  • 18 November 2025 (Tuesday)
  • 20 November 2025 (Thursday)
  • 25 November 2025 (Tuesday)
  • 27 November 2025 (Thursday)

Time :
10.00 am to 3.30 pm
(
*break time : 1pm - 2pm
)

Venue :
CIMB Hub @ Kenanga International Building, Level 14, No.26, Jalan Sultan Ismail, 50450, Kuala Lumpur.

Kindly bring along your latest resume and educational certificates (SPM, Diploma, Degree, etc).

See you there

_____________________________________________

Key Responsibilities

  • Handle and resolve incoming calls (including product enquiries, service request, feedback & complaints) as per contact centre standard operating procedures and CIMB guidelines.
  • Perform the required verification prior to proceeding with updating of customer's information, fulfilling customer's requests or providing account information as requested by customers.
  • Identify and escalate complex/unresolved case to relevant parties.
  • Update customer on case status and outcome through phone.
  • Ensure calls are appropriately logged and supported by proper documentation as required.
  • Make outbound calls to customers as per standard operating procedures for identified processes.

Job requirements

  • Computer Literacy (Essential): Proficient in MS Office (Word, PowerPoint, Excel) & Standard computer operating systems (MS Windows).
  • Communication Skills - Conversational (Essential): Ability to listen, probe and understand customer issues/requirements. Ability to communicate effectively with customers using appropriate, clear and concise language.
  • Communication Skills - Written (Essential).
  • Language Skills (Essential): Fluency in English language (Verbal & Written), Fluency in Bahasa Malaysia (Verbal).
  • Applicable to Malaysian citizen only.

*Fresh graduates are encouraged to apply.

*Only shortlisted candidates will be notified.

  • Manager, Contact Centre

    15 minutes ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Generali Malaysia Full time 120,000 - 240,000 per year

    Job SummaryThis role is responsible for overseeing the daily operations of our contact centre and customer service, ensuring that our team consistently meets or exceeds customer service and performance targets. You will play a pivotal role in maintaining and enhancing our reputation for outstanding customer support and improving our Net Promoter Score...

  • Contact Centre Consultant

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Bank Berhad Full time 30,000 - 60,000 per year

    Contract period: 1 yearOffice location: CIMB Hub, Jalan Sultan IsmailCandidate is required to work on 24-hour-rotation shift.Walk-in Interview Details:Date :14 October 2025 (Tuesday)16 October 2025 (Thursday)21 October 2025 (Tuesday)23 October 2025 (Thursday)28 October 2025 (Tuesday)30 October 2025 (Thursday)Time : 10.00 am to 3.30 pm (*break time : 1pm -...

  • Contact Centre Associate

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Life Assurance (Malaysia) Berhad Full time 54,000 - 180,000 per year

    About The JobHandle customers / agents enquiries regarding policy matters in a clear, accurate and timely manner for all channels.To deliver quality service to customers / agents and meet the minimum rating of the soft skill evaluation for all channels.To meet the individual targets for Contact Centre and ensure that the service level are met.To liaise...

  • Specialist, Global Contact Centre

    1 hour ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Plaza Premium Group Full time 30,000 - 60,000 per year

    Join Our Family Today.Together, We'll Make Travel Better.The specialist, Global Contact Centre is responsible to attending customer inquiries via Voice and non-voice Channels. Providing customer services including manage complaints, provide general information and troubleshoot significant customer service problems/feedback in a professional and timely manner...

  • Contact Centre Representative

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hays Full time 36,000 - 72,000 per year

    Your Next Step Banking Customer ServiceWe're looking for someone enthusiastic about customer care and eager to join the financial sector in an established bank in Kuala LumpurYou'll be working in one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.Your new roleBe the first point of...

  • Contact Centre Representative

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hays Full time 48,000 - 60,000 per year

    Your Next Step Banking Customer ServiceWe're looking for someone enthusiastic about customer care and eager to join the financial sector in an established bank in Kuala LumpurYou'll be working in one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.Your new roleBe the first point of...

  • Specialist, Customer Service/Contact Centre

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Plaza Premium Group Full time 30,000 - 60,000 per year

    Join Our Family Today.Together, We'll Make Travel Better.Specialist, Contact Centre - Commercial are responsible to respond to customer inquiries via Voice and non-voice Channels i.e.: Calls, email, Live Chat, Mobile Access, Social Media, Webmaster, written correspondence and feedback also providing customer services including but not limited to handling of...

  • Senior Specialist, Contact Centre

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Plaza Premium Group Full time 90,000 - 120,000 per year

    Join Our Family Today.Together, We'll Make Travel BetterSenior Specialist, Contact Centre - Commercial are responsible to respond to customer inquiries via Voice and non-voice Channels i.e.: Calls, email, Live Chat, Mobile Access, Social Media, Webmaster, written correspondence and feedback also providing customer services including but not limited to...

  • Contact Centre Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hays Full time 3,000 - 4,000 per year

    Your new company:Your future company is an insurance firm that is currently looking for capable customer-centric individuals to expand it's global service department in the region.Your new role:Inbound call centre that covers the Singapore market.Providing courteous, professional and high-quality service to customers.Identify & resolve service gaps through...

  • Customer Service, Contact Centre

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia PERSOL Workforce Solutions Malaysia Sdn. Bhd. Full time 2,300 - 2,800 per year

    Position: Banking, Customer Service ExecutiveWork location: Kuala LumpurWorking Hours: Shift ArrangementsCompany Background: Banking & FinanceSalary: RM 2,300 to RM 2,800 + allowancesMust-have requirements:SPM and Diploma/Degree graduates are welcome to applyGood communication skillExperience in contact centre is an added advantageJob Purpose:Attending to...