Contact Centre Consultant

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Bank Berhad Full time 30,000 - 60,000 per year

Contract period: 1 year

Office location: CIMB Hub, Jalan Sultan Ismail

Candidate is required to work on 24-hour-rotation shift.

Walk-in Interview Details:

Date :

  • 14 October 2025 (Tuesday)
  • 16 October 2025 (Thursday)
  • 21 October 2025 (Tuesday)
  • 23 October 2025 (Thursday)
  • 28 October 2025 (Tuesday)
  • 30 October 2025 (Thursday)

Time : 10.00 am to 3.30 pm (*break time : 1pm - 2pm)

Venue : CIMB Hub @ Kenanga International Building, Level 14, No.26, Jalan Sultan Ismail, 50450, Kuala Lumpur.

Kindly bring along your latest resume and educational certificates (SPM, Diploma, Degree, etc).

See you there

Key Responsibilities*

  • Handle and resolve incoming calls (including product enquiries, service request, feedback & complaints) as per contact centre standard operating procedures and CIMB guidelines.
  • Perform the required verification prior to proceeding with updating of customer's information, fulfilling customer's requests or providing account information as requested by customers.
  • Identify and escalate complex/unresolved case to relevant parties.
  • Update customer on case status and outcome through phone.
  • Ensure calls are appropriately logged and supported by proper documentation as required.
  • Make outbound calls to customers as per standard operating procedures for identified processes.

Job requirements*

  • Computer Literacy (Essential): Proficient in MS Office (Word, PowerPoint, Excel) & Standard computer operating systems (MS Windows).
  • Communication Skills - Conversational (Essential): Ability to listen, probe and understand customer issues/requirements. Ability to communicate effectively with customers using appropriate, clear and concise language.
  • Communication Skills - Written (Essential).
  • Language Skills (Essential): Fluency in English language (Verbal & Written), Fluency in Bahasa Malaysia (Verbal).
  • Applicable to Malaysian citizen only.

***Fresh graduates are encouraged to apply.

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