Front Office Assistant

5 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Berjaya Times Square Hotel, Kuala Lumpur Full time 21,600 - 43,200 per year

JOB REQUIREMENTS:

  • Minimum SPM OR Diploma in Hospitality or Tourism Management, fresh graduates are also welcome to apply.
  • Excellent communications skill for both written and verbal.
  • Multiple language skills are preferred.
  • Able to work under pressure.
  • Self-starter, results oriented and also a team player.
  • Pleasant personality with good personal grooming.
  • Good problem solving skills.
  • Independent and self-motivated with good communication, presentation and interpersonal skills.
  • Willing to work on shift and public holiday.

JOB RESPONSIBILITIES:

  • Deliver the basic standards and provide exceptional guest service at all times.
  • Greet all guests in a service orientated manner.
  • Maintain positive guest and colleague interactions with good working relationships.
  • Meet and greet all guests and assists with registrations.
  • Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
  • Verify arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
  • Register Hotel guests in accordance with Front Office policies and procedures.
  • Understand rate structure and promotional rates available.
  • Be familiar with the Hotel's products and services and policies.
  • Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.
  • Provide excellent service to internal customers as appropriate.
  • Update and efficiently maintain the current room status and to inform the Superiors, should their attention are needed.
  • Prepare welcome cards and keys for arrival FIT guests.
  • Work closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of Hotel guests.
  • Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.
  • Ensure that guest history records are accurately maintained and all repeat guests are pre-registered.
  • Maintain the Daily Log Book by ensuring any unusual happenings, incidences and all important pending matters are recorded and follow through.
  • Maintain sufficient stock of all supplies, such as printing materials, forms and stationery. To initiate replenishment as and when deem necessary.
  • Ensure the strict control of room keys.
  • Report "Lost and Found" items.
  • Support and embrace the spirit of "Team Work".
  • Be familiar with the Front Office computer system.
  • Respond to changes in the Front Office function as dictated by the industry, company and Hotel.
  • Carry out any other reasonable duties and responsibilities as assigned.

Job Type: Full-time

Pay: From RM1,800.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave

Application Question(s):

  • If selected, when can you start work ?

Experience:

  • Hotel Reception: 1 year (Preferred)

Language:

  • Bahasa (Preferred)
  • English (Preferred)

Work Location: In person

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