Customer Fulfillment Executive

2 weeks ago

Ulu Tiram, Johor, Malaysia SICK Product Center Asia Pte Ltd Full time 60,000 - 80,000 per year

Job Summary

As an Executive, Customer Fulfillment at SICK Sensor Intelligence, you will be instrumental in driving the success and growth of our clients across the global region. This pivotal role involves supporting and assisting the Sales Division with account management and order tracking, thereby significantly enhancing customer experience and satisfaction.

Roles and Responsibilities

  • Respond promptly to customer inquiries, providing accurate Customer-Required Date, Customer-Shipped-Date by using the right methods and tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Identify and assess customers' needs to achieve satisfaction.
  • Troubleshoot and resolve delivery problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and expediting correction or adjustment.
  • Build long term sustainable relationships and trust with customer accounts through open and interactive communication.
  • Work closely with internal Sales and Supply Chain teams to ensure customer issues are resolved efficiently.
  • Follow communication procedures, guidelines, and policies.
  • Go the extra mile to engage customers and ensure their satisfaction.
  • Exhibit proactiveness, curiosity, and a lookout of process optimization.

Job Requirements:

  • Minimum a Diploma Holder in business, marketing or supply chain-related field.
  • Minimum 2 years of working experience in customer fulfilment, supply chain operations, or account management, preferably in a B2B or industrial technology environment.
  • Proficient in using CRM systems, with the ability to analyze data and translate insights into actionable strategies.
  • Possess analytical and critical thinking skills, with the ability to resolve issues independently and influence outcomes.
  • Relevant experience in customer success and account management, with a proven track record in developing and optimizing fulfillment strategies.
  • Innovative thinker with a knack for overcoming challenges and achieving breakthroughs in processes or bottlenecks.
  • Good commercial mindset, capable of effectively serving both customers and internal stakeholders.
  • Strong verbal and written communication skills, adept at engaging diverse audiences.

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