Ecommerce Operations Executive

3 days ago

Johor Bahru, Johor, Malaysia Refash Full time 30,000 - 60,000 per year
Company Description

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, , OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

About Refash

Refash has transformed what it means to buy and sell secondhand fashion, and it wants to ignite a new generation of consumers to "think like-new" for a more sustainable future. To date, Refash has processed over 5 million pieces of clothing that would otherwise have gone to the landfills. With a mission to 'inspire the next generation of consumers to think secondhand first', Refash has now expanded to 10 physical stores islandwide and counting, offering a frictionless thrifting experience for all. Start your thrifting experience at Refash today.

Job Description

Responsibilities:

  • Support the growth and performance of the online store with monthly KPIs
  • Assist the e-commerce operations team to edit and upload products to hit online sales target
  • Assit the e-commerce operations team in fulfilling online orders
  • Work closely with marketing team to ensure online SOPs are running smoothly
  • Provide customers support through channels, including but not limited to email and social media
  • Responding to customer enquiries within an agreed response time
  • Record feedback meticulously and make prompt escalations to relevant teams
Qualifications
  • ⁠Diploma/degree in the related field
  • Experience with Warehouse Management (preferred)
  • ⁠Good command of English
  • ⁠Skilled in Microsoft Office
  • ⁠Excellent communication and interpersonal skills, both written and verbal
  • ⁠Detail oriented, organised and has good time management
  • ⁠Able to work independently and display strong initiatives
  • ⁠Able to commute office located in Johor Bahru (Johor Bahru City Square)
Additional Information
  • Working hours from 9:30am - 5:30pm | Monday to Friday - Work From Office

By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement. 

  • City Specialist

    3 days ago

    Johor Bahru, Johor, Malaysia Operations Full time 80,000 - 120,000 per year

    Get to Know the TeamJoin a team that builds relationships with drivers, creating a safe and supportive environment, and driving growth through innovative strategies. We collaborate across departments to ensure an optimal balance of driver supply and demand in the city.The team thrives on solving challenges, analyzing data, and implementing solutions that...

  • Marketing Executive

    3 days ago

    Johor Bahru, Johor, Malaysia Million Precision Time Sdn Bhd Full time 36,000 - 42,000 per year

    We are a growing retail brand with 13 offline chain stores across Southern Malaysia. As we continue to expand our footprint, we are strengthening our marketing team to drive both our online and offline presence. Join us and be part of our exciting growth journeyJob Scope:Manage and oversee eCommerce platforms (Shopee, Lazada, TikTok Shop, website, etc.),...

  • Marketing Executive

    3 days ago

    Johor Bahru, Johor, Malaysia BENWEI TOOL & MACHINERY SDN BHD Full time 60,000 - 80,000 per year

    Requirements:Possess Diploma or higher in Advertising, Marketing, Media, Communications, Business Admin or others related field.At least 1-2 years of working experience & familiar operation in Social Media platforms or ecommerce platforms.Excellent organizational and time management skills, communications and interpersonal skill.Strong copywriting and...

  • GM of Manufacturing

    3 days ago

    Johor Bahru, Johor, Malaysia BTI Executive Search Full time 120,000 - 240,000 per year

    Lead and manage the overall plant operations to ensure the efficient production ofhigh-quality filter and whole unit products. Responsible for driving operationalexcellence, safety, and profitability while aligning with the company's Vision, Mission,and Core Values.Job ResponsibilitiesStrategic & Operational Leadership• Develop and execute manufacturing...

  • Operations Executive

    1 day ago

    Johor Bahru, Johor, Malaysia Pokok Kurma Sdn Bhd Full time

    Operations ExecutiveAbout UsWe are an education company looking for a motivated and responsible individual with a good working attitude to join our team as an Operations Executive. This is a remote / work-from home role where you will play a key part in supporting our consultants and ensuring smooth day-to-day operations.We believe in:Open...

  • Logistics Executive

    3 days ago

    Johor Bahru, Johor, Malaysia Porcelain Full time 30,000 - 60,000 per year

    Role Overview: This role supports the Company's Logistics and Inventory Department and directly reports to the Logistics and Procurement Assistant Manager.Responsibilities & Duties: Manages the relationship with the 3PL in charge of warehousingCoordinates and communicates business requirements (volumes, SLAs) and standards to 3PL, and ensures their...

  • Operations Executive

    3 days ago

    Johor Bahru, Johor, Malaysia Modern Muslim Finance Full time 2,000 - 25,000 per year

    Operations ExecutiveAbout UsWe are an education company looking for a motivated and responsible individual with agood working attitudeto join our team as anOperations Executive. This is a remote / work-from home role where you will play a key part in supporting our consultants and ensuring smooth day-to-day operations.We believe in:Open...

  • Operation Executive

    3 days ago

    Johor Bahru, Johor, Malaysia Sinar Jernih Sdn Bhd Full time 20,000 - 30,000 per year

    JOB DESCRIPTION / RESPONSIBILITIES :To assist the Site / Project Manager in administrative matters at site.To assist the Site / Project manager in the supervision of workers.To attend to problems and issues arises from their respective site.To develop and assist in maintaining good report between the management and workers / operatives.To execute and...

  • operation executive

    3 days ago

    Johor Bahru, Johor, Malaysia JAUHARAH POWER ENTERPRISE Full time 36,000 per year

    OPERATION EXECUTIVELocation: 1Tebrau, Johor BahruCompany: IK Power Sdn. Bhd.Contact: Responsibilities:Oversee daily shop operations to ensure smooth and efficient workflow.Supervise and support the customer service team to maintain high service standards.Handle job scheduling, customer follow-ups, and service progress updates.Manage stock and coordinate...

  • Senior Operations Executive

    3 days ago

    Johor Bahru, Johor, Malaysia CWT Pte. Limited Full time 60,000 - 120,000 per year

    Job Overview:We are seeking a capable and hands-on Commercial cum Operations Senior Executive to oversee all aspects of our Johor logistics operations. You will be responsible for end-to-end site management, including soft commodities inspection, quality analysis, warehousing, and coordination with service providers. As the local team leader, you will also...