Senior Operations Executive

Job Overview:

We are seeking a capable and hands-on Commercial cum Operations Senior Executive to oversee all aspects of our Johor logistics operations. You will be responsible for end-to-end site management, including soft commodities inspection, quality analysis, warehousing, and coordination with service providers. As the local team leader, you will also be the main point of contact for manpower planning, site execution, and close collaboration with our Singapore head office regarding all import/export activities. This role combines strong operational management with commercial acumen; you are expected to identify and drive new business opportunities in the region. The role reports to Regional Operations Manager, based in Singapore.

Key Responsibilities:

• Lead and manage the Johor operations team, including warehouse, inspection, and support personnel.
• Oversee and optimize daily operational activities, including commodity inspection, sampling, laboratory analysis, warehousing, and inventory control.
• Plan, allocate, and supervise manpower resources in line with operational schedules and shipment requirements.
• Liaise and negotiate with external service providers (e.g., transporters, forwarders, warehouse vendors) to ensure efficient execution of shipments and services.
• Maintain close coordination with the Singapore head office on import/export operations, compliance, and reporting.
• Ensure adherence to internal SOPs, quality management systems, health, safety, and regulatory compliance.
• Prepare, update, and analyze operational reports, such as inventory records, inspection certifications, and incident documentation.
• Support commercial activities by managing customer inquiries, facilitating quotations and tenders, assisting with contract negotiations, and monitoring service levels.
• Proactively identify and implement process improvements to enhance cost control, operational efficiency, and service quality.
• Actively participate in business development initiatives: identify and engage potential customers, market new services, and contribute to pricing and quotation strategies.
• Represent the company at meetings with authorities, partners, and customers as required.

Requirements:

• Diploma or degree in Business Administration, Logistics, Supply Chain Management, or related field.
• Minimum of 5 years' experience in logistics, warehousing, or quality inspection, preferably within the commodity, agriculture, or food industries.
• Demonstrated track record in leading and developing operational teams.
• Strong interpersonal, communication, and negotiation skills, with the ability to resolve issues and build strong stakeholder relationships.
• Good understanding of customs processes, HS codes, import/export regulations, and relevant government frameworks in Malaysia.
• High proficiency in Bahasa Malaysia and English; Mandarin is an advantage as the job may require dealings with Mandarin speaking Associates.
• Must be a team player with a collaborative attitude and the ability to work effectively across functions and locations.
• Self-driven and highly organized, able to work independently and under pressure in a dynamic environment.
• Commercial awareness and the ability to recognize and act on business opportunities.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint),  familiarity with WMS or ERP systems is a plus.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Other Details:

• Valid driving license and willingness to travel within Malaysia/Singapore as required.

• Flexible to work overtime or weekends based on operational needs.