Collection Officer

3 days ago

Bangsar South, Malaysia Acom (M) Sdn Bhd Full time
  • To do cold calling at few numbers daily provided by the company.
  • To work closely with team members in order to achieve team targets.
  • Able to work independently and able to manage time schedule.
  • Responsible for minimizing defaults and bad debts of ongoing loans.
  • Manage and achieve daily productivity standards in terms of attempts, contacts, and the amount collected.
  • Manage and maintain customer's accounts to ensure the accounts are current and well conducted.
  • Contact customers to remind customers of the payment schedule and obtain relevant payments.
  • Follow up on overdue accounts by utilizing phone collection techniques, dunning letters, and legal counsel.
  • Ensure that collection actions taken are within corporate guidelines, and collection policies.
  • Exercises judgment within defined practices and policies to determined appropriate action.
  • Assist in developing, planning, and implementing strategies to recover principle from borrowers whose non-performing loans have been charged off.
  • Willing to do extra miles such to improve current credit policy, credit analysis methodologies such as credit scoring/portfolio, portfolio analysis, client audit, etc.
  • Performs others duties as assigned.

Requirement:

  • Experienced in the Financial industry will be added value.
  • Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
  • Candidates must possess at least a bachelor's degree, Post Graduate Diploma, Professional Degree, or any field.
  • At least 1 year(s) of working experience in a related field is required for this position. Proven experience as debt recovery officer is essential for this role.
  • Able to speak and write fluently in English and Bahasa Malaysia

Job Type: Full-time

Pay: RM2, RM2,900.00 per month

Benefits:

  • Health insurance

Work Location: In person

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