Executive, E-Commerce

2 days ago

Taman Connaught Kuala Lumpur, Malaysia Bonia Corporation Berhad Full time 40,000 - 80,000 per year

Fulfilment & Stock

  • To ensure that SKU are adequately stocked and this is reflected in the system
  • To liaise as required with the online shop warehouses in order to resolve delivery issues and e-ticketing
  • To update stock batches as needed and process returns
  • Perform monthly stock takes with warehouse and reconcile any variances

Products

  • To activate products on the shops and make sure that they are displayed correctly
  • Update the 'Sales Page' page every month
  • Communicate to warehouses any special requirements in relation to offers as necessary
  • Liaise directly with relevant team to resolve any customer complaints or issues as necessary
  • Work with other members of team to resolve content or booking issues and communicate any customer feedback to team
  • To coordinate with merchant team, warehouse and photography team to arrange item for photo shooting based on the arrival/launching schedule.

Shop management

  • Work collaboratively with Marketplaces, eg. joining online campaigns
  • Manage social commerce activities, including engaging with customers, running promotional campaigns, and leveraging social media platforms to drive traffic and sales
  • To maximise the commercial potential of your assigned shops
  • To re-configure the shop homepages, update shop content and manage shop categories using the content management systems
  • To monitor the shops for bugs and carry out end-to-end testing on fixes
  • To become good with all aspects of the e-commerce platform and to suggest enhancements to the system
  • Perform regular competitor analysis to generate new ideas, increase intelligence and to determine price points
  • Work with performance team and content team to maximise inbound traffic to assigned shop
  • Optimise shop content and meta data on a monthly basis

Customer Service

  • To deal promptly and professionally with customer email, ecommerce and social media enquiries
  • Guide and advise potential customers with the aim of converting to purchase
  • Ensure a satisfactory outcome for the customer and resolve issues fairly while maintaining a positive image of
  • To monitor the online shops for issues which might deter customers from buying and to suggest then implement
  • ways of combating these issues
  • To process online orders
  • To investigate payment issues and monitor all orders for fraud
  • To request refunds accurately in the systems
  • To liaise with the relevant team in order to sort out any issues relating to refunds or returned items.
  • Complete monthly reporting of customer service statistics, showing e-mail and order volumes

YOUR PROFILE

  • At least 2+ years of experience in e-commerce
  • Experience in handling social commerce is an added advantage ie: Wechat, Xiao Hong Shu & Tik Tok
  • Fast-learner, pro-active, enthusiastic, hardworking, diplomatic
  • Experience with working in an international environment
  • Having experience in the e-commerce field or retail is a plus
  • Able to start work immediately will be an added advantage
  • Required Skill(s) : e-Commerce / Digital Marketing, Advanced Excel

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