E-Commerce & Digital Marketing Executive

E-Commerce & Digital Marketing Executive Wanted

Location: Prima Selayang

Start Date: ASAP

Salary: Competitive + Benefits

Working Hours: Monday to Friday (9:00 AM – 6:00 PM)

Company Description

Since 1991, Weng Cheong Electrical (M) Sdn. Bhd. has established itself as one of the Klang Valley's leading retailers, distributors, and wholesalers of home electrical appliances. With a strong presence across retail outlets, wholesale operations, and a growing digital platform, we are proud to be authorized dealers for top brands such as Panasonic, Daikin, Haier, Midea, and others, providing certified in-house installation services to ensure a seamless customer experience.

Our commitment lies in delivering high-quality products, reliable service, and personalized support to make quality home appliances accessible to every household. We continuously strive for excellence, leveraging innovative solutions and strategic growth initiatives to enhance our brand presence, increase visibility, and engage customers across both physical and digital channels. As part of this growth, we are expanding our team to drive innovation, strengthen operations, and uphold our reputation for professionalism and trust.

Role Description

We are seeking a full-time, on-site E-Commerce & Digital Marketing Executive to join our team based in Selayang, Selangor.

As an E-Commerce & Digital Marketing Executive, you will play a central part in driving online sales and enhancing Weng Cheong Electrical's digital footprint.. Your responsibilities will include managing e-commerce platforms, running digital marketing campaigns, optimizing listings, and creating engaging content to enhance visibility, customer engagement, and conversions.

This role requires both analytical skills and creative thinking, as you will work closely with internal teams, including Brand & Social Media Marketing, Sales, and Operations to ensure cohesive messaging across all channels. You will also monitor platform performance, track campaign results, analyze market trends, and continuously refine strategies to maximize online sales and support business growth.

Key Responsibilities

1. E-Commerce Platform Management & Growth

• Manage product listings, pricing, product descriptions, and visuals across Shopee, Lazada, etc, ensuring accuracy, consistency, and alignment with the company's brand standards.
• Decorate and update online stores in preparation for upcoming events, seasonal promotions, or sales campaigns (e.g., 11.11, Raya Sale, Payday Sale) to drive traffic, engagement, and sales.
• Plan and execute online campaigns and promotions across all e-commerce platforms to increase visibility, boost traffic, enhance brand awareness, and drive sales.
• Continuously identify opportunities to improve online store performance, optimize listings and promotions, enhance conversion rates, and maximize overall customer experience.
• Monitor product and campaign performance metrics, analyze data, and implement improvements to maximize visibility, engagement, and revenue.
• Plan and update the online product portfolio monthly by identifying new products to add, working closely with the Sales team to align with inventory availability, market demand, and business objectives.
• Stay updated with platform policies, tools, and best practices to maintain competitive advantage and ensure continued growth.

2. Order Management & Operations

• Check all platform orders daily across Shopee, Lazada, and TikTok Shop to ensure timely processing and fulfillment.
• Liaise with the warehouse team to coordinate accurate and efficient packing and delivery of orders.
• Resolve any issues with customer orders, including payment errors, missing items, delivery delays, or complaints, to ensure a smooth customer experience.
• Monitor order statuses, proactively identify potential problems, and implement solutions to prevent delays or errors.
• Maintain accurate records of orders, shipments, and fulfillment activities for reporting and performance tracking purposes.

3. Customer Service & Satisfaction

• Respond promptly and professionally to customer inquiries across all e-commerce platforms, including Shopee, Lazada, TikTok Shop, and WhatsApp.
• Maintain consistently high customer satisfaction and ratings by providing timely and effective support, addressing questions, concerns, or complaints.
• Monitor reviews, feedback, and customer interactions to identify areas for improvement and ensure the brand's reputation is upheld.
• Coordinate with internal teams as needed to resolve complex issues and ensure smooth service across all channels.

4. Reporting, Analytics & Strategy

• Monitor and analyze platform performance metrics, including sales, traffic, conversion rates, and customer behavior, to identify trends and opportunities for improvement.
• Prepare regular reports summarizing sales performance, campaign effectiveness, product performance, and order fulfillment for management review.
• Provide actionable insights and recommendations to optimize listings, promotions, campaigns, and overall e-commerce strategy.
• Collaborate with internal teams, including Marketing, Sales, and Operations, to align e-commerce initiatives with broader business objectives and ensure cohesive execution.
• Continuously evaluate strategies to drive online growth, increase traffic, enhance brand awareness, and improve overall store performance.

Qualifications

• Minimum 1 year of experience in e-commerce or digital marketing, preferably managing platforms such as Shopee, Lazada, TikTok Shop and etc.
• Bachelor's degree in Marketing, Business, E-Commerce, or a related field is preferred.
• Strong understanding of e-commerce operations, online campaigns, promotions, and order management.
• Highly detail-oriented, organized, and able to plan, execute, and optimize campaigns and product listings effectively.
• Proficient in basic digital visuals and promotional materials, with the ability to create simple graphics for e-commerce platforms. Familiarity with Canva or other creative tools is preferred.
• Strong understanding of the online market and consumer behavior, including analyzing competitor performance and identifying opportunities to improve product sales.
• Excellent with numbers and data analysis, with the ability to interpret performance metrics and insights. Proficient in Excel and other Microsoft Office tools to support e-commerce management, reporting, and ad planning.
• Experience in ad budgeting and campaign planning to drive sales and maximize ROI.
• Analytical mindset with the ability to monitor KPIs and provide actionable insights for growth.
• Excellent communication and collaboration skills, able to work effectively with internal teams such as Marketing, Sales, and Operations.
• Proactive, self-motivated, and able to manage multiple platforms, campaigns, and tasks simultaneously while meeting deadlines.
• Committed to driving online store growth, traffic, and brand awareness through continuous improvement and optimization.

Why You'll Love Working Here

• Boss loves new ideas & is open to discussion
• Learn directly from the boss — fast career growth
• Your efforts will be noticed & valued
• Fun, chill, and approachable boss
• 5-day work week · No OT
• Friendly team & supportive work environment

DM us or send your resume to:

Job Types: Full-time, Contract, Fresh graduate

Contract length: 24 months

Pay: RM2, RM3,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• Do you require a work visa or permit to be employed?
• Our company is based in Selayang. Would commuting to this location be a concern for you?
• Are you someone who thrives in a fast-paced environment and is always looking for ways to develop and improve?

Education:

• Bachelor's (Required)

Experience:

• E-commerce: 1 year (Required)

Language:

• English (Preferred)
• Chinese (Preferred)

Work Location: In person