Operation Manager
4 days ago
餐饮业总经理
We are seeking a highly experienced and results-driven Operation Manager to lead our F&B operations. The role requires strong leadership in managing daily operations, executing company strategies, ensuring customer satisfaction, and driving business growth. The candidate must be fluent in Mandarin (read, write, speak) and able to lead a diverse workforce effectively.
Key Responsibilities / 职责范围
- Oversee daily operations of restaurant and banquet division, ensuring smooth workflow and service excellence.
全面监督餐厅及宴会部门的日常营运,确保流程顺畅与服务卓越。 - Lead, train, and motivate front- and back-of-house teams to work independently and achieve operational and financial goals.
带领、培训并激励前线与后厨团队,独立运作并实现营运及财务目标。 - Execute company promotions and monitor effectiveness to ensure brand consistency.
落实公司促销活动并监督执行效果,确保符合品牌标准。 - Handle customer calls and inquiries, recommend banquet/event packages, and close sales.
处理客户来电与咨询,推荐宴会/活动配套并成功促成销售。 - Maintain food quality and hygiene in line with regulations.
维持食品质量、卫生标准,符合相关法规。 - Monitor inventory, cost control, and supplier performance to optimize resources.
监督库存、成本控制及供应商表现,以优化资源。 - Build strong customer relationships, resolve complaints, and ensure satisfaction.
建立良好客户关系,及时解决投诉,确保客户满意。 - Support management in business growth strategies and operational enhancement.
协助管理层推动业务增长战略与营运优化。
Requirements / 任职要求
- Minimum 5 years of managerial experience in F&B (banquet/restaurant operations preferred).
至少5年餐饮管理经验(具宴会或餐厅营运经验者优先)。 - Experience in managing Chinese restaurants.
具中餐厅管理经验者。 - Strong leadership, team management, and problem-solving skills.
具备卓越的领导力、团队管理及解决问题的能力。 - Fluent in Mandarin.
必须精通中文。 - Excellent communication, negotiation, and customer service orientation.
出色的沟通、谈判能力及客户服务意识。 - Knowledge of F&B operations, cost control, and compliance standards.
熟悉餐饮营运、成本控制及合规标准。 - Able to multitask, work under pressure, and deliver results in fast-paced settings.
能在快节奏及高压环境下多任务处理并交付成果。
Working Hour : 10.30am-2.30pm, 5.30pm-10.30pm
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