Manager, Provider Management

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Role Summary

We are looking for a high-performing Business Analyst Lead to join our Provider Management & Connected Care team. This role is responsible for overseeing major digital systems that support hospital providers, including the HAS Portal, digitization, Artificial Intelligence (AI) capability and Atificial Intelligence eBilling/eInvoice platforms. You will be accountable for driving end-to-end delivery, continuous improvement, regulatory readiness and operational stability.

This position requires strong ownership, resilience, and the ability to handle multiple system initiatives and stakeholders across business, IT and vendors. The role can be appointed at Assistant Manager or Manager 2 level, depending on experience and leadership capability.

PRINCIPAL DUTIES & RESPONSIBILITIES

Systems & Digital Operations

• Manage end-to-end system enhancement projects from planning to post-launch support.
• Oversee UAT, ORT and DR testing, including scenarios, scripts and reporting.
• Ensure system stability, troubleshoot issues and improve user experience.
• Maintain accurate documentation, user guides and change logs.

Cross-Functional Leadership & Stakeholder Management

• Act as the main liaison between business teams, IT, hospital providers, vendors and management.
• Lead requirement reviews, technical discussions and prioritization of changes.
• Handle multiple projects and deliver on tight timelines.
• Communicate and negotiate effectively with internal and external stakeholders.
• Build strong partnerships with IT, project, finance, product and claims teams.

Leadership & People Development

• Guide and mentor two system specialists, setting clear priorities and supporting growth.
• Develop team skills through coaching, cross-training and knowledge sharing.
• Take ownership in meetings, escalations and system-related decisions.

JOB REQUIREMENTS

• Bachelor's degree in business information systems, IT, Engineering, Healthcare or relevant fields.
• Minimum 3–6 years of experience in healthcare, insurance, managed care or hospital system environments.
• Proven experience in delivering system or digital projects involving:
• SDLC, project management methodologies
• UAT / ORT execution
• Vendor and stakeholder coordination
• Hands-on experience preparing BRDs, FSDs, workflows, test scripts and changing documentation.
• Strong ability to manage multiple projects at the same time while maintaining quality and timelines.
• Excellent communication, stakeholder handling, presentation and problem-solving skills.
• Confident, proactive, highly dedicated, able to work under pressure, available to ad-hoc working time for system deployment and fast learner to adapt to complex systems quickly.
• Experience in provider systems, digitization, Artificial Intelligence (AI) capability, eBill/eInvoice platforms or healthcare claims systems is a strong advantage.

Preferred Skills

• Project management certification (e.g., PMP, PRINCE2) is an added advantage.
• Strong in system management, and problem-solving capabilities..
• Proficiency in PowerPoint, Excel, Word, MS Project or project tracking tools like Jira/Asana/Trello.

Why Join Us

• A high-impact leadership role driving digital transformation for healthcare provider services.
• Exposure to system governance, enterprise platforms, regional hospital networks and large-scale business initiatives.

Opportunity to innovate, influence business outcomes, and directly improve operational efficiency and customer experience

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.