Assistant Vice President Human Resources

Position: Assistant Vice President-HRO-EN

Location: Sunway, Malaysia

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Hire-to-Retire Lead, HRO, Greater Asia, Reports to: Global Delivery Lead

Role Overview

The HTR Lead will oversee the end-to-end Hire-to-Retire (HTR) processes for One of the leading Med Tech Customer organizations. This individual will lead and manage teams Greater Asia to deliver world-class HTR services to client. The role encompasses operational excellence, transformation leadership, change management, and proactive stakeholder communication. The ideal candidate would be a seasoned leader with a strong track record in managing operations, process optimization, and customer relationship management. HTR lead would liaise with range of customer stakeholders including regional leads, GPOs and Global business leaders. Ideal candidate would be someone who has managed large teams across continents in GBS, BPO or has similar experiences.

Key Responsibilities

• Oversee the full spectrum of HTR processes, including recruitment, onboarding, payroll, benefits administration, performance management, learning and development, and offboarding.

• Ensure service delivery excellence across process, meeting or exceeding client KPIs and SLAs.

• Manage budgets and optimize resource allocation for efficiency and cost-effectiveness.

Transformation Agenda:

• Lead the transformation of HTR processes, implementing best-in-class tools, technologies, and methodologies to enhance efficiency and service delivery.

• Drive the adoption of digital solutions, automation, and AI to streamline workflows and improve client outcomes.

• Continuously assess processes for improvement opportunities and implement innovative solutions to address evolving client needs.

Change Management:

• Design and execute change management strategies to ensure smooth transitions during transformations.

• Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives.

• Act as a change ambassador, aligning people, processes, and technology to achieve organizational goals.

Stakeholder & Communication Management:

• Serve as the primary point of contact for senior client stakeholders, ensuring alignment with their strategic objectives.

• Build and maintain relationships with internal teams and external clients, fostering open and transparent communication.

• Regularly provide updates to leadership and clients on performance, challenges, and opportunities.

Team Leadership:

• Lead, mentor, and develop diverse, multi-regional teams to foster a high-performance culture.

• Promote inclusivity, collaboration, and professional growth within the team.

• Establish clear goals, accountability measures, and performance metrics for team members.

Qualifications & Experience

• Education: Bachelor's degree in business administration, Human Resources, or a related field (MBA or equivalent preferred).

• 15+ years of experience in HR operations, shared services, or BPO environments, with at least 5 years in a senior leadership role.

• Proven track record of managing global teams and delivering complex HTR services at scale.

• Expertise in driving organizational transformation, change management, and stakeholder engagement.

• Familiarity with HR technologies (e.g., Workday, SAP SuccessFactors) and automation tools is highly desirable.

Skills:

• Strong leadership, strategic thinking, and decision-making capabilities.

• Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels.

• Adept at managing cross-cultural teams and fostering an inclusive workplace.

• Analytical mindset with a focus on metrics-driven decision-making.

Key Competencies:

• Global Mindset: Ability to understand and adapt to cultural nuances and global business practices.

• Customer-Centric Approach: Prioritize client satisfaction and proactively address their needs.

• Transformational Leadership: Drive innovation and navigate complexity to achieve organizational goals.

• Resilience: Thrive in a dynamic environment with competing priorities.

Why Join Us?

As the HTR Lead for Greater Asia, you will have the opportunity to shape the future of global HTR operations in a fast-paced, collaborative environment. You'll lead impactful transformations, work with diverse teams and clients, and be at the forefront of innovation in HR services.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.