Technical Solutions Engineer

FileCloud is looking for a passionate Technical Solutions Engineer in the APAC Region (Philippines, Indonesia, Malaysia or Vietnam) who has worked with multiple technology companies and has a minimum of 6 years' experience in designing and architecting IT solutions and supporting the process of selling complex IT solutions to large enterprises. This role is remote and will require working remotely with other team members.

About the Product & Company:

FileCloud is a hyper-secure EFSS (enterprise file sync and share) platform that provides industry leading compliance, data governance, data leak protection, data retention and digital rights management capabilities. FileCloud is a leader in content governance and collaboration for unstructured data, trusted and used worldwide across Global 1000 enterprises, educational institutions, government organizations, and service providers. In addition to its enterprise file sharing solution, FileCloud's product portfolio also includes Signority (acquired in May 2024), a Canadian-based e-signature and document workflow platform. We are currently expanding our team as we grow and improve FileCloud.

Key Job Duties:

• Collaborate closely with the sales team, taking responsibility for all technical aspects throughout the sales process.
• Design and propose customized technical solutions that align with client-specific requirements and integrate seamlessly with existing systems.
• Install, configure, and integrate new systems and software within clients' IT environments.
• Identify, troubleshoot, and resolve implementation issues, providing timely and effective solutions.
• Participate in post-sales calls/activities with large customers, ensuring continuity and success in the customer's subsequent adoption, usage, and future expansion.
• Join our Technical Account Management Program and serve as a dedicated technical point of contact for our large enterprise customers.

Key Skills & Experience:

• Ability to understand prospects/customers business objectives and priorities by acting as a trusted advisor to help shape their use case and propose the best solution architecture.
• Minimum of 3+ years of technical experience within multiple technology companies selling into enterprise accounts.
• Cloud experience with one of these cloud providers: AWS, Azure, Google Cloud.
• Knowledge of web protocols and security.
• Passion for technology so they can act as evangelists for the products in discussions with potential customers and partners, to direct opinions and inspire action.
• Minimum of 3+ years designing and architecting highly available/redundant IT solutions for enterprise accounts.
• Experience in Linux administration and troubleshooting, preferably with distros like Ubuntu and RedHat.
• Demonstrate the ability to analyze and solve problems independently and within cross-functional teams.

Desirable skills for the role:

• Experience in Windows administration and troubleshooting, especially with Active Directory and NTFS permissions.
• Familiarity with filesharing solutions.

Our ideal candidate for this role: 

Candidates must have work authorization in and be a resident of one of the following countries: the Philippines, Indonesia, Malaysia, or Vietnam. You will have worked for multiple different vendors in a Technical Solutions Engineering/ Architect or Senior Support capacity over the course of 6+ years, selling complex IT solutions into large enterprises. You will have abundant Windows or Linux experience with a background in IT solutions design. You will have a comprehensive knowledge of the entire pre-sales process, working closely with the sales team to assist prospects in defining their business use cases with the FileCloud solution.

What We Offer

• Be part of a team of passionate, committed individuals dedicated to building a world-class product
• Dedicated time for training and education opportunities
• A mentorship model wherein your mentor and team support your development
• A competitive salary with an annual bonus
• Fully remote working whilst offering flexible hours that fall outside of the companywide core hours of 9am - 5pm local time.
• 20 days of paid time off which increases by a further 2 days after 3 years of service and 3 days after 5 years of service (in addition to 10 public holidays in your country)
• Paid day off on your birthday or on an alternative day if your birthday falls outside a normal working day
• Paid day off to volunteer with the charity of your choice
• Paid monthly internet cost, as well as lunch and wellbeing stipend provided
• Reimbursement of all hardware costs associated with the role

Please note that we conduct background security checks for everyone joining our team.