SecOps Engineering – Authentication Tech Lead

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Are you eager to make a significant impact in the cybersecurity field? We are seeking a Technical Lead role to infuse our team with innovative ideas and daring solutions. In this position, you will play a crucial role in delivering how our organization ensures secure, appropriate, and timely access to enterprise resources, while also supporting the capabilities that help us achieve and sustain our Identity and Access Management strategy.

This role includes an
on-call rotation
covering the weekends and country holidays, to support our 'follow the sun' model across Kuala Lumpur, Cork and the U.S. IAM teams. On call coverage is required on weekends between Saturday 5.00a.m. – Sunday 5.00p.m. local time with responsibilities focused on resolving priority IAM requests.

Why This Role Matters
The SecOps Engineering – Authentication Tech Lead role of Identity and Access Management (IAM) is a technical leadership role responsible for the delivery and support for the company's 24/7 identity platforms and services. This role plays a critical part in ensuring the secure and efficient support of identity and access services within our organization. The responsibilities will encompass day-to-day operations, incident management, change management, and problem resolution related to IAM focusing on Authentication services. This role will also collaborate with cross-functional teams to maintain compliance, address risks, and enhance our IAM program. This includes working closely with the Operation Manager, the Service Leads and other Technical leads to ensure alignment of priorities, allocating resources effectively, and driving operational excellence.

How You'll Make An Impact
Team and Technical Leadership:

• Recruit, hire and develop high-performing identity operation engineers.
• Provide coaching, career development, performance management and professional growth opportunities.
• Foster a culture focused on innovation, continuous learning, and operational discipline.
• Cultivate a diverse and inclusive team fostering different perspectives and backgrounds.
• Keep abreast of the latest developments in IAM technologies, security threats, and regulatory changes.
• Drive the adoption of innovative and creative solutions to address complex, global IAM problems.
• Serve as technical lead and an escalation point for team members.

Operational Excellence:

• Provide technical leadership in the execution and processes for escalations, incident management, change management, problem resolution and continuous improvement that enable the support of 24/7 services.
• Continuously monitor IAM authentication systems performance and health to ensure optimal operation. Perform regular maintenance tasks to prevent issues.
• Respond promptly to system alerts and incidents, troubleshoot issues, and implement solutions to restore services as quickly as possible.
• Manage and maintain all components of IAM authentication systems. Ensure that all systems are up-to-date with the latest patches and security updates.
• Analyze system performance metrics and make recommendations for improvements. Implement changes to enhance system efficiency and reduce downtime.
• Maintain detailed documentation of system configurations, procedures, and incident reports. Provide regular status updates and reports to management.
• Work closely with other IT teams, developers, and stakeholders to ensure seamless operation of services. Communicate effectively to resolve issues and implement changes.
• Assess current system capacity and plan for future growth. Ensure that resources are allocated efficiently to meet demand.
• Provide technical support to users as it pertains to issues and requests on Identity services.
• Support response to audit and compliance requests pertaining to Identity services.
• Develop and implement solutions to resolve identified problems. Ensure that solutions are tested and validated before deployment.
• Perform detailed root cause analysis and document findings. Develop and implement corrective actions to prevent recurrence.
• Proactively identify opportunities for process improvements and implement best practices to enhance problem management processes.

Is this you?

• Bachelor's degree in Computer Science, Engineering or related technical field.
• 5+ years of proven experience in supporting, delivering and securing Identity and Access Management services.
• 5+ years technical experience with Active Directory, Entra ID, and/or Okta.
• 5+ years of experience with authentication and authorization technologies and federated identity standards and protocols (multifactor authentication, certificate-based authentication, LDAP Kerberos, OAuth, SAML, OpenID Connect)

Additional Preferences:

• Experience with IT service management (ITIL).
• Effective collaboration with other technical counterparts, Leaders and Stakeholders, to deliver and support IAM solutions.
• Ability to work with a distributed and virtual team.
• Critical thinking, analytical skills, and thought leadership.
• Excellent communication and presentation skills, and ability to adapt messaging for diverse audiences.
• An understanding of common services used in cloud-based architecture, with experience in AWS and/or Azure, and awareness of cloud platform security and controls.
• Relevant certifications such as CISSP, CISM, or similar.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.