Executive, Customer Services

2 weeks ago

Petaling Jaya, Selangor, Malaysia OLL LOGISTICS (M) SDN. BHD. Full time $30,000 - $60,000 per year

Job Summary

Responsible for managing and handling customer interactions to ensure efficient, effective, and excellent customer service throughout the logistics and supply chain operations.

Key Responsibilities


• Handle Export FCL, LCL, and Air Freight bookings in accordance with customer SOP and service requirements.


• Coordinate and arrange Container Trucking for cargo pick-up and delivery.


• Ensure all bookings are submitted accurately and on time to carriers, co-loaders, and service providers.


• Prepare and verify export documentation, including booking confirmations, shipping instructions, and other related documents.


• Monitor shipment status and provide timely updates to customers


• Liaise closely with carriers, warehouses, transporters, and internal teams to ensure smooth cargo movement.


• Manage customer inquiries, resolve issues promptly, and maintain a high level of customer satisfaction.


• Ensure compliance with company policies, customer SOPs, and regulatory requirements.


• Maintain accurate records and update systems with booking and shipment information to meet KPI deadlines

Key Competencies


• Excellent communication


• Interpersonal skills.


• Planning and negotiation skill


• Strong problem-solving skills and attention to detail

Qualifications and Experience


• Candidate must possess at least a Degree in Business Administration, Logistics, Supply Chain Management, or a related field.


• Possess working experience and knowledge in shipping & Logistics / Ocean Freight-Forwarding / Supply Chain Management.


• Proficient in both written and spoken English and Bahasa Malaysia.


• Experience in Air-Freight export, LCL. Export, (Internal) Costing, Cost-capturing and (External) Billing, Invoicing to customer and The CCP are added advantages.


• Good computer skills.


• Highly responsible and a good team-member.

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