Senior Technical Executive

2 days ago

Bandar Baru Sri Petaling, Malaysia Makna Setia Sdn Bhd Full time 30,000 - 60,000 per year

Job Responsibilities

  • Provide technical support to end-users, troubleshooting hardware, software, and network issues.
  • Perform routine maintenance tasks on IT systems, including updates, patches, and backups.
  • Monitor system performance and ensure optimal operation.
  • Conduct training sessions for employees on IT systems and applications.
  • Develop user guides and documentation for IT processes.
  • Assist in procuring and deploying IT hardware and software as needed.
  • Coordinate with vendors and suppliers to ensure timely delivery.
  • Assist in managing network infrastructure, including routers, switches, and firewalls.
  • Configure network devices and troubleshoot connectivity issues.
  • Implement and enforce IT security policies and procedures.
  • Conduct regular security audits and vulnerability assessments.
  • Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.
  • Track asset usage and ensure accurate records.
  • Document IT procedures, configurations, and troubleshooting steps.
  • Keep documentation up-to-date and accessible to relevant stakeholders.
  • Provide remote support to off-site employees as needed.
  • Troubleshoot remote access issues and ensure secure connections.
  • Assist in IT projects, including system upgrades, migrations, and implementations.
  • Coordinate with project teams and stakeholders to ensure successful project delivery.

Job Requirement

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Certification in relevant IT technologies (e.g., Microsoft Certified IT Professional, Cisco Certified Network Associate) is advantageous.
  • Proficiency in operating systems, network administration, and troubleshooting.
  • Possess related experience in IT support.
  • Experience in the construction industry or similar sectors is beneficial.
  • Proficiency in hardware and software troubleshooting.
  • Knowledge of networking principles and protocols.
  • Familiarity with IT security practices and data protection.
  • Ability to provide user support and training.
  • Strong communication and interpersonal skills.
  • Ability to work independently and prioritize tasks effectively

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