assistant housekeeper

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia HOTEL GRAND CONTINENTAL KL Full time 30,000 - 50,000 per year

Responsibilities:

  • Oversee all daily housekeeping duties to ensure smooth and efficient operation.
  • Perform regular inspections across all hotel areas to guarantee required standards of cleanliness and maintenance are upheld.
  • Handle all guests' complaints courteously, efficiently, and to resolution.
  • Maintain accurate departmental records, including room status, lost & found items, incidents, repairs, and cleaning issues.
  • Ensure all storage areas are kept safe and secure.
  • Manage the department's key control procedures.
  • Provide comprehensive training to all housekeeping personnel (e.g., room attendants, public area cleaners).
  • Supervise, inspect, and evaluate the work performance of all team members.
  • Prepare and manage the weekly/monthly duty roster.
  • Maintain strict staff discipline and conduct job performance appraisals at specific periods.
  • Assist in staffing by carrying out interviews for prospective personnel in the absence of the Executive Housekeeper.
  • Coordinate the activity of the housekeeping department to ensure harmony and efficiency with other hotel departments.
  • Control the inventory, receipt, storage, and usage of housekeeping equipment, supplies, and linen items.
  • Prepare Purchase Requisitions for approval.
  • Perform and ensure efficient execution of monthly inventory or stock counts.
  • Maintain ongoing cost control and actively work to minimize departmental expenses.
  • Hold regular internal communication meetings and attend various management meetings.
  • To perform any additional duties and responsibilities as may be requested by the Management from time to time.

Requirements:

  1. Previous experience in a housekeeping or hospitality role, preferably in a hotel environment
  2. Strong attention to detail and the ability to maintain high standards of cleanliness and presentation
  3. Good communication and customer service skills, with the ability to respond promptly and courteously to guest requests
  4. A flexible and adaptable approach, with the ability to work independently and as part of a team
  5. Proficiency in English, with the ability to understand and follow instructions
  6. A keen eye for detail and a commitment to delivering exceptional results

What we offer

At HOTEL GRAND CONTINENTAL KL', we are committed to creating a positive and rewarding work environment for our employees. As an Assistant Housekeeper, you can expect a competitive salary, opportunities for career progression, and a range of benefits including health insurance, staff discounts, and access to our employee wellness programmes.

About us

HOTEL GRAND CONTINENTAL KL' is a leading hotel in the heart of Kuala Lumpur, offering a comfortable and luxurious stay for our guests. With a reputation for exceptional service and attention to detail, we are committed to creating an unforgettable experience for all who visit us. As an employer, we pride ourselves on our commitment to our employees, investing in their development and wellbeing to ensure they can thrive in their roles.

Apply now to join our team as an Assistant Housekeeper at "HOTEL GRAND CONTINENTAL KL"

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