Learning Advisor

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia LingoAce Full time 40,000 - 60,000 per year

Job Description

  • Work closely with teachers to understand the progression of the students and provide actionable feedback to the parents.
  • Providing excellent customer experience to increase customer satisfaction, growth, and retention rate.
  • Develop and follow up with the customers and maintain a strong relationship.
  • Work towards achieving service excellence and meeting monthly KPI.

Requirement

  • Minimum 1 - 2 years of working experience in customer service, teaching, call center, telesales, and/or account management field.
  • Excellent communication skills.
  • Highly customer-centric in understanding and profiling customers' needs.
  • Able to work independently and as a team player.
  • Able to read, write and communicate in both Mandarin to handle Mandarin-speaking customers.
  • Resourceful and able to perform well under pressure.
  • Experience working in an educational environment will be advantageous.
  • Experienced candidates will be considered for a senior role.
  • Entry-level candidates with great enthusiasm and willingness to learn are welcome to apply.

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