Customer Service

2 days ago

Sungai Buloh, Selangor, Malaysia Konzept Asia Sdn Bhd Full time 2,400 - 28,800 per year

Responsibilities:

  • Promptly respond to customer inquiries via phone, email, or live chat within 1 to 3 minutes, ensuring excellent service delivery.
  • Greet customers as they enter the store, offering assistance with their shopping needs and providing detailed product information, including features, benefits, and pricing.
  • Address customer concerns, complaints, and escalations with professionalism and empathy, providing accurate information about products, services, and company policies.
  • Assist customers in placing orders, processing returns, and tracking shipments, collaborating with cross-functional teams to resolve issues.
  • Achieve individual and team sales targets by actively promoting products and services, identifying opportunities to upsell or cross-sell based on customer needs.
  • Demonstrate and explain the use of products to customers, processing sales transactions accurately and efficiently using the point-of-sale system.
  • Maintain an organized and visually appealing showroom environment, managing inventory levels to ensure products are well-stocked and properly displayed.
  • Handle customer payments, refunds, and exchanges in a professional manner, maintaining accurate customer records and updating databases with relevant information.
  • Stay up-to-date with product knowledge and industry trends, participating in training programs and team meetings to enhance skills and knowledge.
  • Prepare sales reports and analyze sales data to identify trends and opportunities, collaborating with the marketing team to execute promotional campaigns and in-store events.

Requirements:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to handle customer inquiries and complaints with patience and empathy.
  • Proficient computer skills and experience using customer service software.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Positive attitude and a customer-centric approach.
  • Willingness to learn and adapt to changing customer needs and industry trends.
  • Prior customer service and retail sales experience is preferred.
  • High school diploma or equivalent qualification.
  • Availability to work 6 days a week, including Sundays, with a rest day on one weekday.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2, RM2,800.00 per month

Benefits:

  • Free parking
  • Opportunities for promotion
  • Professional development

Work Location: In person

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