customer & documentation support (medical)

3 days ago

Butterworth, Penang, Malaysia Auraciel Medihealth Full time

We are seeking a meticulous and proactive individual to manage and coordinate all processes related to medical reports, data collection, and communication with clients and clinic teams. This role requires high attention to detail, the ability to manage multiple stakeholders, and a willingness to continuously learn and adapt in a medical setting.

Key Responsibilities

Medical Report Preparation

Prepare a wide range of medical reports including:

* Audiometry Reports

* Occupational Health Doctor (OHD) Reports

* Medical Surveillance Reports

* Employment and Pre-Employment Medical Reports

* Ensure all reports are complete, accurate, and reviewed by the assigned doctors.

2.Client Liaison & Data Collection

* Communicate effectively with HR representatives of client companies.

* Collect masterlists of employees who are scheduled for tests.

* Confirm test dates and logistics at clinics or in-house setups.

  1. Clinic Coordination

* Liaise with clinic supervisors to ensure all required tests are properly scheduled and executed.

* Ensure the availability and submission of all required documentation, including forms and test results.

* Track the workflow to ensure smooth delivery and timely reporting.

  1. Documentation & Report Delivery

* Prepare summary reports and organize hardcopy folios for each client.

* Send both hardcopy and softcopy reports to company HRs.

* Maintain accurate records of all reports sent and received.

  1. Learning & Compliance

Must work closely with:

Ms. Vakis

Ms. Hanisa

* Be ready to self-learn medical terminologies (e.g., through Google or doctor consultations).

Understand the importance of compliance, including liaising with *DOSH (Department of Occupational Safety and Health)** when necessary.

  1. Process Management

Oversee the entire reporting process: from preparation to monitoring and finally, sending the results to customers.

Ensure all stages of documentation and reporting are executed efficiently and with full compliance.

Requirements

* Willingness to learn and adapt in a medical environment.

* Strong organizational and communication skills.

* Ability to handle sensitive data with confidentiality.

* Proficiency in Microsoft Office (especially Word and Excel).

* Ability to multitask and meet deadlines.

* Prior experience in a healthcare or occupational health setting is an advantage.

  • Senior Executive, Medical Records

    1 week ago

    Butterworth, Penang, Malaysia Sunway Medical Centre Penang Full time

    Job Scope:Lead and manage the daily operations of the Medical Records Department.Ensure all medical records (physical and electronic) are complete, accurate, secure, and easily accessible to authorized personnel.Supervise staff scheduling, training, and performance.Ensure compliance with hospital policies, MOH guidelines, and legal requirements.Oversee...

  • Staff Nurse, Wards

    2 weeks ago

    Butterworth, Penang, Malaysia Sunway Medical Centre Penang Full time

    Location : Sunway Medical Centre Penang3106, Lebuh Tenggiri 2 Pusat Bandar Seberang Jaya, 13700 Perai, Pulau PinangRequirements:Candidate must possess at least a Diploma/ Degree in Nursing.Candidate with Post Basic Qualification would be an added advantage.State Registered Nurse with Malaysia Nursing Board and possess valid Annual Practicing...

  • Engineer Technical Support

    1 week ago

    Butterworth, Penang, Malaysia Safe Truck Sdn Bhd Full time

    Diagnose and Troubleshoot Technical Issues:Analyze, identify, and resolve hardware and software problems promptly and effectively.Maintain accurate records of issues and solutions to improve diagnostic processes.Product and Operational Support:Provide comprehensive technical assistance to internal and external operational teams.Act as a product expert to...

  • Branch Support Admin

    1 day ago

    Butterworth, Penang, Malaysia Carsome Sdn Bhd Full time

    About YouCARSOME is looking for a qualified Branch Support Admin to join our team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales team.Your Day-to-DayAdministrative SupportInput order data into CMS.Coordinate with external parties (e.g.,...

  • Outlet Retail Manager

    1 day ago

    Butterworth, Penang, Malaysia Ko Skin Specialist Medical Centre Full time

    Job Requirements Minimum 3–5 years of retail management experience, preferably in the beauty, cosmetics, or fashion industry. Strong leadership skills with proven ability to manage, coach, and motivate teams. Demonstrated success in achieving and exceeding sales targets. Solid understanding of retail operations, including inventory control, cash handling,...

  • Customer Service Specialist

    7 days ago

    Butterworth, Penang, Malaysia CHANNELTON LOGISTICS DEVELOPMENT (MALAYSIA) SDN. BHD. Full time

    Key Responsibilities:1.Manage the full order cycle from confirmation to final cargo delivery.2Liaise directly with customers on shipping documents (e.g. packing list, invoice) and ensure accurate handover to internal teams.3.Coordinate with logistics service providers, including shipping lines and trucking companies; compare rates and ensure reliable...

  • freight forwarding customer service

    3 days ago

    Butterworth, Penang, Malaysia SWIFT INTEGRATED LOGISTICS SDN. BHD. Full time

    As a Customer Service Executive of Freight Forwarding at SWIFT, you will be responsible for providing excellent customer service and support to our valued clients. Maintain good professional working relationships and effective communication with affiliate offices, forwarders, shipping lines, customs agents, partners and all internal departments. This...

  • Customer Service

    1 week ago

    Butterworth, Penang, Malaysia RedRadar International Sdn Bhd Full time

    About UsRedRadar International is a recruitment agency based in Kota Damansara, Petaling Jaya.Since 2012, we have helped over 5,000 candidates secure their dream jobs with companies that truly value their talent.We specialize in connecting the right individuals with the right opportunities — and we'll support you every step of the way, from application to...

  • Customer Relations Executive

    3 days ago

    Butterworth, Penang, Malaysia CS Prima Auto Sdn Bhd Full time

    Position Title: Customer Relations Executive (CRE)Department: Service Reporting To: Service ManagerKey Responsibilities:1. Customer ServiceGreet customers in person or over the phone in a friendly and professional manner.Schedule service appointments based on customer needs and technician availability.Answer inquiries related to services, pricing, and...

  • Customer Relations Executive

    1 week ago

    Butterworth, Penang, Malaysia CS Prima Auto Sdn Bhd Full time

    Position Title: Customer Relations Executive (CRE)Key Responsibilities:1. Customer ServiceGreet customers in person or over the phone in a friendly and professional manner.Schedule service appointments based on customer needs and technician availability.Answer inquiries related to services, pricing, and promotions.Provide estimated turnaround times for...