Software Application Support

2 days ago

Petaling Jaya, Selangor, Malaysia Bina Schedulers Full time 24,000 - 54,000 per year

Responsibilities:

  • Provide application installation to client/group of companies.
  • Perform Tier 1 and Tier 2 troubleshooting any issues prompted to user web-based or app-based applications.
  • Directs customer support and liaises with the respective principal SME.
  • Perform the configuration, maintenance, enhancement, and technical support to various applications/systems.
  • Complete and submit reports regarding service requests, work order, recovery manuals, customer visit (meeting minutes) and operation summary.
  • Assist in coordinating and executing technical activities throughout the sales opportunity such as customer meetings and product presentations, demonstrations. training and evaluations.
  • Performs software upgrades and keeps track of products versioning.
  • Analyse technical needs, requirements, and state of a customers' current infrastructure, operations, and engineering workflows
  • Provides customer support by responding to requests for any issues with detailed analysis of product features & functionality, preparation of implementation schedule, design documentation, and training manuals.
  • Preparation of proposals, RFP responses, man-day (effort estimates) or other documents describing organizational products and services in response to request from prospective clients.
  • Work closely with product principles to fully understand all product key features and functionality for their usability in customer applications.
  • Create and demonstrate simulation solutions to streamline customer workflows, in support of the products.
  • Involved directly in system implementation up to Go-Live for all the clients that engaged with BINA/STATWORKS.
  • Applying programming knowledge (C++, C, JavaScript etc.) and experience to fulfill user's complex requirement.
  • Certified with the respective products engaged by the organization.
  • Provide hardware support in relation to desktop/laptop/servers/and other related peripherals.

Requirements:

  • Candidate must possess at a Bachelor's Degree, Professional Degree, Master's Degree, Computer Science/MIS/Information Technology, Science & Technology or equivalent.
  • Required skill(s): operating system, strong analytical skills, teamwork skills, Visual Basic.
  • MS SQL Server / Oracle Primavera experience will be an added advantage.
  • Industry knowledge such as Construction or Project Management is an added advantage.
  • Experience in IT System in project and information Management related applications.
  • Document management solution experience will be an added advantage.
  • At least 2 year(s) of working experience in the related field is required for this position.

Job Types: Full-time, Permanent

Pay: RM2, RM4,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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