IT Operations Engineer

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing ).  

Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.

About the Role: 

Brooks is a prominent leader in the semiconductor industry, known for our innovative technology and sustainable solutions. As part of our strategic expansion in Malaysia, we are seeking an experienced IT Engineer join us based out of our Greenfield manufacturing site in Johor Bahru. 

The ideal candidate will work with a global team of IT professionals to facilitate the setting up and maintaining the site's IT infrastructure/services and supporting the business operations. 

Work Location: Onsite – Pasir Gudang, Johor. 

Key Responsibilities:  

• End User Support: Responsible for providing IT support and effective solutions to technical issues. 

• Hardware & Software Support: Provide comprehensive support for all hardware and software issues. Manage the installation, configuration, and maintenance of PCs, laptops, printers, and other peripherals. 

• Infrastructure Support: Provide comprehensive IT infrastructure support for the entire site, including servers, storage and network equipment. 

• IT Policies: Enforce IT/Security policies and procedures set by the company to ensure data protection, integrity and compliance with company standards. 

• Vendor Management: Coordinate with external vendors for the procurement and maintenance of hardware and software. Evaluate and recommend new technologies. 

• System Monitoring: Monitor the performance of all IT systems, including servers, network infrastructure, and applications. Proactively identify and address potential issues. 

• Documentation: Maintain detailed documentation of the IT infrastructure, configurations, procedures, and service requests. 

• Other duties as assigned. 

• Some travel may be . 

Qualifications & Competencies: 

• Degree in IT / Computer Engineering and a minimum 7-8 years' experience in a similar role.
  Experience with deploying IT infrastructure and services in a large manufacturing environment. 

• Good knowledge of Structured Cabling, Network Architecture / Technologies (LAN/WAN/Cloud).

• Proficient in setting up and managing LAN/WAN networks.

• Hands-on experience with Microsoft 365, Microsoft Autopilot, VMware, Cisco IOS 

• Strong problem-solving skills. 

• Good understanding of cybersecurity principles. 

• Experience with help desk software and ticketing systems. Ability to manage and resolve support requests efficiently. 

• Ability to write and use scripts (PowerShell, Python) to automate repetitive tasks and streamline processes. 

• In-depth knowledge of computer hardware, storage devices, and peripherals. Ability to troubleshoot and repair hardware issues.  

What we offer:  

• Competitive salary and comprehensive benefits package. 

• Career advancement opportunities in a growing international company. 

• Dynamic and innovative work environment. 

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Work Location & Flexibility
At Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in-office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process.

Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive.

For applicants with disabilities requiring accommodations, don't hesitate to get in touch with or call to discuss your needs.

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