Customer Service Associate

2 days ago


Subang Jaya, Selangor, Malaysia DM Mobile Telecommunications SDN BHD Full time 38,400 per year

Job Responsibilities:

  • Handle inbound customer calls related to mobile, internet, and telco services.
  • Provide accurate information, troubleshoot basic issues, and resolve customer enquiries.
  • Escalate complex cases to the relevant departments when necessary.
  • Update customer details and call records in the system.
  • Maintain service quality and ensure customer satisfaction.

Requirements:

  • Minimum SPM qualification.
  • Good communication skills in Bahasa Malaysia and English.
  • Customer-oriented, patient, and able to handle high call volumes.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to RM3,200.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person


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