Contact Center Executive

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Asiapactalents Sdn Bhd Full time 93,600 - 120,000 per year

Contact Center Executive (Luxury Hotel) – Japanese Speaker

Location: G Tower, Kuala Lumpur

Employment Type: Full-Time

About the Role

Join a global leader in customer experience management and represent a renowned luxury hotel brand. As a Contact Center Executive, you will deliver exceptional service to international guests, ensuring every interaction reflects the standards of world-class hospitality.

We are looking for Japanese-speaking professionals (JLPT N2 or above) with B1-level English proficiency, excellent communication skills, and a passion for guest service.

Key Responsibilities

  • Handle guest inquiries via phone, email, and chat in a professional and courteous manner.
  • Provide accurate information about hotel services, facilities, and reservations.
  • Resolve guest concerns promptly and effectively to ensure high satisfaction.
  • Maintain detailed and accurate records of all guest interactions.
  • Collaborate with internal departments to enhance the overall guest experience.
  • Manage multiple tasks efficiently while maintaining high service quality.

Requirements

  • Japanese language proficiency: JLPT N2 or above.
  • English proficiency: minimum B1 level.
  • Candidates with hospitality or hotel-related experience are encouraged to apply.
  • Fresh graduates are welcome.
  • Strong problem-solving skills and adaptability.
  • Detail-oriented and committed to accuracy.
  • Flexible to work rotational shifts and weekends.

Working Schedule

  • Working Days: 5 days per week (Monday to Sunday, rotational)
  • Working Hours: 9:00 AM – 6:00 PM
  • Schedule may vary depending on business requirements.

Compensation & Benefits

  • Basic Salary: RM7,800
  • Language Allowance: RM1,000
  • Housing Allowance: RM600
  • Career growth and training opportunities
  • Supportive multicultural environment

Job Type: Full-time

Pay: RM7, RM9,400.00 per month

Work Location: In person

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