Contact Center Representative

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Aisling Group Full time 20,000 - 30,000 per year


Principal Responsibilities:


• Working in a contact center environment and handling multiple customer calls from our customers.


• Providing high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.


• Listening to customers and establishing their needs in order to offer relevant products, services and solutions.


• Taking ownership to complete necessary research and customer follow up or alternatively directing the customer to the appropriate department for resolution.


• Responsible for achieving individual performance expectations and development whilst maintaining appropriate operational risk control and compliance in all activities.

Requirements:


• Excellent customer-serving manner, communication, and problem-solving skills.


• Ability to apply basic and numerical reasoning when handling customer enquiries.


• Ability to advise, communicate, empathize, resolve conflict, and respond sensitively to clients.


• Ability to acknowledge emotions and handle requests effectively whilst asking appropriate probing questions.


• Positive attitude with willingness to help others.


• Flexibility to work on shift duties (including overnight, weekend and public holidays).


• Candidates must be at least a graduate of Diploma or Degree. Fresh graduates are welcomed to apply


• Applicants must be a Malaysian citizen.


• Applicants must be willing to work at Kuala Lumpur.


• Applicant must be able to speak in good English


  • Contact Center Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Asiapactalents Sdn Bhd Full time 93,600 - 120,000 per year

    Contact Center Executive (Luxury Hotel) – Japanese SpeakerLocation: G Tower, Kuala LumpurEmployment Type: Full-TimeAbout the RoleJoin a global leader in customer experience management and represent a renowned luxury hotel brand. As a Contact Center Executive, you will deliver exceptional service to international guests, ensuring every interaction reflects...

  • Customer Contact, Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIA Malaysia Full time 60,000 - 120,000 per year

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And to get there, we need ambitious...

  • Call Center Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MY FLEX HEALTH GROUP SDN BHD Full time 120,000 - 240,000 per year

    As the leader of our customer service department, you will be responsible for overseeing the operations of our 24/7 contact center, ensuring exceptional service delivery, managing client relationships, and driving continuous improvement across the team. You will provide strategic direction, coach and develop staff, and work closely with senior leadership to...

  • Contact Centre Representative

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hays Full time 36,000 - 72,000 per year

    Your Next Step Banking Customer ServiceWe're looking for someone enthusiastic about customer care and eager to join the financial sector in an established bank in Kuala LumpurYou'll be working in one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.Your new roleBe the first point of...

  • Contact Centre Representative

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hays Full time 48,000 - 60,000 per year

    Your Next Step Banking Customer ServiceWe're looking for someone enthusiastic about customer care and eager to join the financial sector in an established bank in Kuala LumpurYou'll be working in one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.Your new roleBe the first point of...

  • Sales Development Representative

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Denave Full time 40,000 - 60,000 per year

    Job Title:Sales Development Representative (Lead Scrubbing)Department: Sales DevelopmentSummary:The sales development representative will be responsible for scrubbing and enriching leads across regions for the Sales Development team. The representative will work with the team to develop and implement lead scrubbing processes and procedures which involve...

  • Contact Center Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Teleperformance Malaysia Sdn Bhd Full time 40,000 - 60,000 per year

    勤務地G Tower(マレーシア・クアラルンプール)■ 雇用形態フルタイム(正社員) ローテーションシフト制(週休2日・24時間365日対応)■

  • Call Center Customer Service Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Aspire Lifestyles Full time 24,000 - 54,000 per year

    Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our...

  • Business Development Representative

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Fortinet Full time 80,000 - 120,000 per year

    Location: Kuala Lumpur/SingaporeJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Business Development...

  • Business Development Representative

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Fortinet Full time $60,000 - $80,000 per year

    DescriptionLocation: MalaysiaJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere.We are currently seeking a dynamic Business Development...