clinic assistant

12 hours ago

Petaling Jaya, Selangor, Malaysia ACT4HEALTH SENIOR CLINIC SDN. BHD. Full time

Job Summary

The Clinic Assistant supports daily clinical and administrative operations in a general practitioner clinic, ensuring efficient patient flow, excellent customer service, and adherence to healthcare regulations. This role involves assisting doctors in basic clinical procedures, managing front-desk operations, and maintaining a clean and safe clinic environment.

Key Responsibilities1. Patient Registration & Front Desk Duties

  • Greet and register patients using clinic management system
  • Schedule, confirm, and manage appointments and follow-ups
  • Answer phone calls, WhatsApp, and online enquiries professionally
  • Process payments, issue receipts, and handle billing/insurance panel claims
  • Maintain patient confidentiality in accordance with PDPA requirements

2. Clinical Assistance

  • Prepare consultation rooms and ensure readiness of equipment
  • Assist doctor during examination and minor procedures (e.g., dressing, ECG, nebulisation)
  • Measure and record patients' vital signs (blood pressure, temperature, pulse, oxygen saturation, weight, height)
  • Perform basic screening tests such as urine dipstick, glucometer, and rapid test kits
  • Prepare medications according to doctor's prescription and provide patient education on usage
  • Manage vaccination preparation, cold chain monitoring, and consent documentation

3. Clinic Operations & Inventory

  • Maintain cleanliness and infection control protocols in all clinic areas
  • Sterilise instruments and ensure proper medical waste disposal (following MOH guidelines)
  • Monitor and replenish stock of medications, consumables, and clinic supplies
  • Assist in maintaining proper documentation for regulatory inspections (KKM, MPCN, etc.)

4. Customer Service & Patient Care

  • Provide patient guidance and support with empathy and professionalism
  • Coordinate referrals or follow-up care when necessary
  • Handle patient complaints courteously and escalate when appropriate

5. Administrative & Compliance

  • Assist in generating daily reports, patient logs, and stock usage records
  • Ensure accurate and timely documentation for insurance and panel submissions
  • Maintain awareness of clinic SOPs, safety regulations, and emergency procedures

Qualifications & Requirements

  • Minimum SPM; Certificate/Diploma in Nursing, Healthcare, or related field preferred
  • Fresh graduates are encouraged to apply; on-the-job training will be provided
  • Basic computer literacy (Microsoft Office, clinic management software)
  • Good communication skills in Bahasa Malaysia and English; other languages an advantage
  • Compassionate, responsible, and able to work in a fast-paced environment
  • Willing to work shifts, weekends, or public holidays (depending on clinic schedule)

Preferred Attributes

  • Friendly and patient-centred attitude
  • Strong organisational and multitasking skills
  • Team player with high level of professionalism and integrity

Benefits

  • Competitive salary with allowance/overtime (if applicable)
  • On-the-job training and career development opportunities
  • EPF, SOCSO, EIS contributions
  • Medical benefits and staff health screening
  • Uniform provided

Reporting To

  • Clinic Manager / Resident GP

Job Types: Full-time, Permanent

Pay: RM2, RM3,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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