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Clinic Assistant

2 weeks ago

Petaling Jaya, Selangor, Malaysia Dr Red Jasmine Full time 20,000 - 30,000 per year

Front Desk & Administrative Duties

This is the public-facing side of the role, often the first point of contact for patients.

  • Patient Reception & Greeting: Welcoming patients, checking them in for appointments, and managing the waiting area.
  • Appointment Scheduling: Booking, rescheduling, and confirming patient appointments via phone, email, or in-person.
  • Patient Registration: Registering new patients, updating existing patient records, and ensuring all personal and medical information is accurate and confidential.
  • Billing and Payment Processing: Handling cash, card, and other payment methods for consultations, herbs, and treatments. Issuing receipts.
  • Inventory Management: Monitoring and ordering clinic supplies like stationery, needles, cups, and other disposables.
  • Phone and Email Management: Answering inquiries, providing basic information about clinic services, and directing calls to the TCM physician when necessary.

Clinical Support & Preparation

This is the technical heart of the role, requiring knowledge of TCM procedures and materials.

  • Treatment Room Preparation: Setting up and cleaning treatment rooms before and after each patient. This includes sanitizing beds, pillows, and surfaces.
  • Assisting the TCM Physician: Preparing the necessary tools for various treatments, such as:
  • Acupuncture: Remove and fix the electrical needles ,Sterilizing and handing acupuncture needles, cotton swabs, and alcohol swabs.
  • Cupping/TuiNa: Preparing cups, oils, and linens.
  • Patient Preparation: Directing patients to treatment rooms, helping them get into the correct position (e.g., lying down, sitting up), and ensuring their comfort.

Patient Care & Communication

This role requires a high degree of empathy, patience, and clear communication.

  • Basic Patient Triage: Asking preliminary questions about a patient's condition to help the physician prepare.
  • Explaining Procedures: Briefly explaining what to expect during treatments like acupuncture or cupping, especially for first-time patients, to alleviate anxiety.
  • Providing Aftercare Instructions: Clearly explaining the physician's post-treatment advice, such as dietary recommendations, lifestyle adjustments, and how to prepare and consume prescribed herbs etc.
  • Patient Education: Answering basic questions about TCM principles and the purpose of certain treatments in a way that is easy for patients to understand.
  • Ensuring Patient Comfort: Checking on patients during treatments (e.g., during a 20-minute acupuncture session) to see if they are comfortable or need assistance.

Clinic Maintenance & Hygiene

Ensuring a safe, clean, and professional environment is non-negotiable.

  • Sterilization: Strictly following clinic protocols to sterilize all reusable equipment, such as acupuncture needles and cups, using autoclaves or other methods.
  • General Cleanliness: Maintaining overall clinic cleanliness, including mopping floors, cleaning bathrooms, and taking out the trash.
  • Laundry: Washing and changing linens, towels, and patient gowns.

Key Skills and Qualities Needed

  • Knowledge of TCM: A foundational understanding of TCM principles, common herbs, and treatments is a huge advantage. Many clinics provide on-the-job training, but a diploma or certificate in TCM ,nursing, physiotherapy studies is a plus.
  • Organizational Skills: Juggling multiple tasks like answering phones, scheduling, and dispensing equipment requires excellent organization.
  • Attention to Detail: Crucial for accurately filling medicine prescriptions and maintaining patient health, blood test records.
  • Communication & Interpersonal Skills: Ability to communicate clearly and empathetically with patients from all walks of life.
  • Multitasking Ability: The clinic environment can be fast-paced, requiring the assistant to switch between administrative and clinical tasks seamlessly.
  • Discretion and Professionalism: Handling sensitive patient information with the utmost confidentiality.
  • Physical Stamina: The job often involves long periods of standing, walking, and bending.