Branch Manager

20 hours ago

Ipoh, Perak, Malaysia RHB Banking Group Full time

Strategy and Planning

  • Develop, implement and manage the branch sales and operations plan to achieve the branch target
  • Lead and manage visitations and engagements with local business communities
  • Jointly organize sales activities and campaigns with Regional Sales Heads and marketing teams to promote Bank's products especially Deposit, Wealth and e-Banking/Solution and to engage and grow local SME/commercial/corporate customers

Sales Management

  • Set, review and communicate sales targets to all levels of staff across the branch
  • Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
  • Maintain awareness of competitor activity and industry best practices
  • Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
  • Develop and maintain network of business contacts with local consumer, affluent and SME customers

People Management

  • Promote the core values of the Bank
  • Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
  • To adequately train and develop branch staff

Customer Service Management

  • Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank
  • Resolve customers' complaints and attend to requests in a timely manner

Compliance

  • Ensure no adverse reports on the Branch audit findings
  • Ensure compliance of policies and procedures set by the Bank

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