Senior Change Manager, Change Management

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Reporting to the Head of Change (Technology & Operations), the Senior Change Manager is a trusted member of the Technology & Operations team. They will provide end-to-end change management support, delivery and advice to "humanise" the change journey for the impacted people and their leaders, especially in the context of an organisational structure change and new ways of working.

With an elevated level of consciousness of human needs and emotional cycle of change, they will operate in a disciplined and structured way in applying the change framework, balanced with practicality, pragmatism and flexibility to facilitate buy-in, positive people experience and sustained adoption of the changes. The Senior Change Manager's contribution of creatively and collaboratively designing and facilitating people's experience throughout the change journey, will ensure the vision and strategy are actualised. 

The role requires close collaboration with tech teams, local business units, and end users to ensure new changes meet business goals and are seamlessly integrated into the organisation. They will have strong experience in driving successful organisational change, including changing ways of working, organisational structures and process re-engineering in fast-paced tech environments.

Role and Responsibilities

• Stakeholder engagement: Actively engage with end users and business stakeholders to gather insights, understand needs, and ensure alignment with business objectives. Collate on-the-ground feedback and lessons learnt to continuously refine change processes.
• Leadership alignment: Be strong in aligning leaders on the vision and drivers for the changes, elicit commitment throughout the journey and support them to lead the way.
• Change implementation and monitoring: Construct change plans, and support the execution of change initiatives, closely monitoring progress and adjusting initiatives accordingly to ensure successful outcomes are achieved. Preempt and manage change resistance. Deliver artefacts such as change vision, stakeholder analysis, impact assessments and training needs, and implement according to plans.
• Communications planning and execution: Develop and deliver communication, engagement, learning and support resources that are engaging, creative, impactful and relevant, eliciting buy-in and connecting with hearts and minds.
• Training development: Lead the development of comprehensive training programs to facilitate the adoption of new technologies and ways of working across the organisation.
• Adoption management: Develop and deliver adoption and embedding plans and adjust change activities as the adoption measures are monitored.

Qualifications

• Bachelor's Degree in Business Administration, Human Resources, Organisational Development, Communications, or a related field, with minimum 5+ years in change management roles, with focus on technology change initiatives.
• Demonstrated ability to implement effective operational models and processes within a tech environment.
• Strong project management skills, with a proven track record of successfully supporting large-scale technology projects.
• Strong leadership skills to facilitate and ensure stakeholder buy-in at all levels – leadership, team and individual level.
• Excellent communication and interpersonal skills, able to engage and influence stakeholders at all levels.
• Proven stakeholder management abilities, including gathering insights, ensuring business alignment and managing resistance.
• Competency in leading change implementations independently, monitoring progress, and managing resistance.
• Competency in designing and implement effective communications and training programs for new technologies and procedures.
• Ability to demonstrate flexibility, candour, collaboration, teamwork, team spirit, being outcomes focused, being disciplined balanced with practicality and pragmatism, joy at work and wellbeing.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.