Supervisor/Captain

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Feast Dining Group Sdn Bhd Full time 30,000 - 60,000 per year

Key Responsibilities

1. Service Operations & Guest Experience

  • Supervise and coordinate floor operations during service hours for seamless guest service.
  • Greet and seat guests courteously, ensuring a warm and professional welcome.
  • Observe guests' needs attentively, anticipate requests, and handle any complaints or feedback promptly.
  • Engage in suggestive selling to enhance guest experience and increase sales, promoting repeat business.
  • Ensure food and beverages are served accurately, promptly, and at the correct temperature.
  • Maintain a constant standard of performance regardless of business volume.
  • Ensure the ambiance—lighting, music, and cleanliness—reflects BarKar KL's premium atmosphere.

2. Team Leadership, Training & Supervision

  • Train, supervise, and guide service staff during operations, ensuring tasks are executed efficiently.
  • Observe team members' performance and working attitudes; provide on-the-spot feedback and motivation.
  • Encourage self-confidence and teamwork, fostering a positive, respectful work culture.
  • Conduct daily briefings to communicate menu changes, unavailable items, specials, or promotions.
  • Support and assist team members as needed; work closely with the hostess for reservations and seating arrangements.
  • Lead by example in grooming, professionalism, and guest service.

3. Operational Coordination

  • Work closely with the Floor Manager and Assistant Service Manager to maintain SOPs and ensure brand consistency.
  • Manage table assignments, guest flow, and turnover efficiently.
  • Ensure mise-en-place is properly prepared before service and kept in clean, organized condition.
  • Check table menus and presentation for cleanliness and accuracy.
  • Handle all telephone calls and reservations professionally.
  • Coordinate with the kitchen, bar, and pastry teams to ensure timely order delivery and smooth ticket flow.
  • Oversee payment handling, bill presentation, float accuracy, and completion of daily sales reports.
  • Communicate menu items unavailable and any operational updates to both staff and guests.

4. Compliance, Cleanliness & Equipment Care

  • Ensure hygiene, sanitation, and safety standards are upheld in all guest and service areas.
  • Practice proper sanitation measures in food and beverage handling.
  • Ensure stations are stocked, cleared, and maintained in an orderly fashion throughout service.
  • Familiarize yourself with all electrical and mechanical equipment; follow safety protocols when using them.
  • Ensure all outlet equipment is handled carefully to prevent damage and prolong usability.
  • Guarantee your area of responsibility is clean and secure after service, ensuring all energy sources are turned off and doors locked as applicable.

5. Guest Relations & Service Excellence

  • Maintain a friendly, relaxed attitude with guests, reflecting genuine hospitality.
  • Have a strong understanding of people, food, and beverage to enhance guest engagement.
  • Possess sound knowledge of the menu and beverage offerings to answer guest inquiries confidently.
  • Be capable of handling minor mishaps (e.g., spills) independently and escalating major issues to management promptly.
  • Promote guest satisfaction by providing attentive, personalized service throughout their dining experience.

6. Reporting & Accountability

  • Ensure the completed Daily Sales Report is submitted each night to management.
  • Report maintenance issues, breakages, and losses promptly.
  • Follow company procedures for handling tips, comps, discounts, and refunds accurately.
  • Support management in cost-control measures, minimizing wastage of consumables.

7. Ad Hoc & Event Support

  • Assist in special events, private functions, or promotional activities.
  • Support management in any other assigned tasks to ensure smooth operations and guest satisfaction.

Requirements

  • Minimum 3-4 years of experience in a supervisory or captain role within a restaurant or hospitality setting.
  • Strong leadership and interpersonal skills with the ability to motivate and guide a team.
  • Excellent communication, organizational, and multitasking abilities.
  • Sound knowledge of food, beverage, and service standards.
  • Passion for hospitality and guest satisfaction.
  • Experience with POS systems and order management tools.
  • Must maintain a clean, smart appearance at all times.
  • Flexible availability to work weekends, evenings, and holidays.
  • Fluent in English, Chinese and Malay


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