Customer Service

12 hours ago

Petaling Jaya, Selangor, Malaysia Corvan Full time

"Who or what is Corvan?"

Established in 2014, Corvan is a Top 10 brand on Shopee and Lazada specialising in home appliances. We have been featured on outlets including Says, World of Buzz, BFM and ProductNation. Join us today, as we continue to serve hundreds of thousands of customers with our bestselling products such as the Corvan Spot Cleaner and Cordless Vacuum Cleaner.

"Who is your ideal candidate?"

Hopefully, you We're looking for a customer-focused and detail-oriented
Customer Service / Admin Executive
to join our team. In this role, you'll be the bridge between our customers and our internal operations. From providing excellent customer support to handling administrative tasks and coordinating logistics, the ideal candidate will be proactive, organised, and eager to grow with us at Corvan.

"What would my job scope be?"

  • Provide exceptional customer service in person and through various channels (phone, email, text, etc.), with a focus on resolving complex and escalated customer issues in a timely and efficient manner
  • Build and maintain strong relationships with customers, ensuring that they feel heard and valued
  • Liaise with third parties regarding general HQ operations.
  • Organised office files, including invoices, couriers' records, and other essential documents.
  • Coordinate logistics, including parcel preparation, reverse pickups, courier pickups, and shipping processes.
  • Ensure the timely resolution of service tickets, and proactively follow up with customers to ensure their satisfaction
  • Manage office supplies stock, research new deals and suppliers.
  • Manage data-entry, reporting, and other administrative matters
  • Assist in organising various meetings and prepare minutes of meetings.
  • Complete any assigned ad-hoc duties

"What are the requirements to apply?"

  • Diploma or degree in Business Administration, Communications, or a related field (fresh graduates are encouraged to apply).
  • Strong communication skills in both English and Malay, spoken and written.
  • Detail-oriented with excellent organisational and problem-solving skills.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable with digital tools.
  • Able to manage multiple tasks, prioritise effectively, and work independently.
  • Reliable, self-motivated, and willing to learn.
  • High level of integrity and confidentiality in handling company and customer information.
  • A customer-first mindset, with the ability to remain patient and empathetic when handling issues.
  • Eagerness to grow with Corvan and contribute to the success of the team.

"What are the working hours?"

Monday-Friday (9:30am-6:30pm), Saturday (9:30am-1:00pm)

"Where will I be working at?"

T01 & T02, 3rd Floor, Atria Shopping Gallery, Jalan SS22/23, Damansara Jaya, 47400 Petaling Jaya, Selangor, Malaysia.

"What is the company culture like here?"

We value open, direct, and respectful communication. Some things we live by: Keeping our promises, learning from our mistakes and continuously striving to improve ourselves.

Salary offered:
RM3500 - RM5000

(Note: Salary offered will be based on skills and contribution. Can be negotiated further.)

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