After Sales Service Engineer

2 days ago

Johor Bahru, Johor, Malaysia Dextra Group Full time 40,000 - 80,000 per year

AFS Engineer main duties are as below:

Ensure Commissioning / decommissioning for all DEXTRA equipment:

  • Ensure the Installation & commissioning of the equipment for all the countries / project's site.
  • Coordinate with Customers the audit information needed

Ensure the availability of Documentation for all DEXTRA equipment:

  • Make available ground floor all the up-to-date documentation (Machine handbooks, BEPQM & TOOLS & consumables references).
  • Make accessible for all DEXTRA equipment on site for all troubleshooting notices for the most repetitive breakdowns, for all DEXTRA machines.

Ensure customer training for all DEXTRA equipment crew:

  • Train & monitor (by regular audit) that all new operators / setters / QC inspectors / maintenance technicians / supervisors are covering their scope of works accordingly with the actions listed in the "Supervision Manual requirement" & ensure the Issue of training reports (and optional Training certificates).
  • Train the Client's setters & operator on the preparation of test samples.
  • Train the Client's steel fixers on the splice assembly at site.
  • Train the Client's managers and supervisors on E-ticketing implementation.

Ensure technical support Level 3 - on site & from remote:

  • Ensure a good response time to E-tickets.
  • Ensure the needed technical assistance L3 for maintenance from remote, or on site if needed.
  • Conduct preventive maintenance Level 3 of all DEXTRA equipment.
  • Monitor the standardization of DEXTRA equipment on site & supervise the machine upgrade deployment planning.
  • For each troubleshooting ensured by DEXTRA, a technical service report will be provided to the Client (symptoms/root cause analysis/action to repair/parts changed/pending issues).
  • Report capability and conditions of the local testing laboratory to Dextra Management and to the Client.

Ensure Monitoring of customer efficiency:

At each site's visit opportunity:

  • Review that operation and quality procedures in place are followed by the Client.
  • Supervise randomly the operations of bars cutting, cold forging, threading, and thread integrity testing.
  • Monitor the production output and provide recommendations on how to optimize the effectiveness of the workshop.
  • Verify that no coupler other than Dextra's are used on DEXTRA equipment.

Qualifications

  • At least a Bachelor's degree in engineering or related field
  • Experience in customer service role would be beneficial.
  • Experience in quality control / inspection would be beneficial.
  • Experience on abroad project would be beneficial.
  • English Level: Very good command of spoken and written
  • ITS skills: Proficiency in Microsoft Office
  • Other technical skills:
  • Willingness / ability to travel regularly (30% to 50% of the time) to Singapore
    , for periods of 2 to 5 consecutive days.
  • Ability to work on project supervision field.
  • Skilled in Electrical / Mechanical / Automation / Hydraulic

  • After Sales Engineer

    2 days ago

    Johor Bahru, Johor, Malaysia Hirehub Management Full time 4,000 - 8,000 per year

    Company Background:A leading manufacturer of prefabricated modular data center solutions, specialize in the data center and power systems industry. With R&D facilities in Shanghai and high-end manufacturing plants in Shanghai and Malaysia, it delivers innovative solutions for hyperscale data center projects globally.Key Responsibilities:Handle customer...

  • Sales & Service Engineer

    2 days ago

    Johor Bahru, Johor, Malaysia POWERCAM (M) SDN. BHD. Full time 40,000 - 60,000 per year

    We provide Products & Services for industries covering Green Energy, Oil & Gas, Petrol-Chemical, Chemical, Power & Utilities Industries.We are looking to fill up the position of 'Sales & Service Engineer' to be based in Johor, West Malaysia.Job Responsibilities:Sales Functions:To visit and provide Sales support to all after-market customers in Johor,...

  • Sales Engineer

    2 days ago

    Johor Bahru, Johor, Malaysia AM Sales & Marketing Sdn Bhd Full time 50,000 - 80,000 per year

    Responsibilities :Drive sales and business development for occupational health and safety products range: Aviation tools, rivets, drills, grinders , abrasives, tapes & adhesives , Personal Protective Equipment (PPEs);Identify, prospect and develop new business opportunities in various industries including manufacturing, aerospace, automotive and oil & gas...

  • Sales Engineer

    2 weeks ago

    Johor Bahru, Johor, Malaysia Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd Full time 60,000 - 120,000 per year

    5 days work weekJohor (Home Based)Career Progression OpportunitiesCompany Overview:Our client,provides detection, measurement, and control solutions including gas detectors, flow meters, calibration, and after-sales services, serving industries such as semiconductor, pharmaceutical, oil & gas, and water treatment.Responsibilities:Perform market analysis &...

  • Sales Engineer

    2 weeks ago

    Johor Bahru, Johor, Malaysia Career Horizons Sdn Bhd Full time 40,000 - 60,000 per year

    Company OverviewOur client, established in 2003, is a well-recognized instrumentation provider specializing in gas detection and flow measurement solutions for industries such as semiconductor, pharmaceutical, oil & gas, marine, and water treatment. With ISO/IEC 17025 accreditation, they maintain the highest standards of quality, precision, and reliability....

  • Service Engineer

    2 days ago

    Johor Bahru, Johor, Malaysia Carrier International Sdn Bhd Full time 60,000 - 120,000 per year

    Job ID Job Category Aftermarket & ServiceRole: Service EngineerLocation: Taman Molek, JohorFull/ Part-time: Full timeBuild a career with confidenceCarrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led...

  • Sales Engineer

    2 days ago

    Johor Bahru, Johor, Malaysia ACO Holdings Sdn Bhd Full time 60,000 - 80,000 per year

    About the RoleWe are seeking a passionate and outgoing Sales Engineer to join our dynamic team at Actgen Industry Sdn Bhd at Johor Jaya, Johor Bahru. This is a pivotal role where you will be instrumental in driving sales growth by providing technical expertise and customer support in electrical components, wiring products, and related solutions. Your...

  • sales engineer

    2 days ago

    Johor Bahru, Johor, Malaysia PC PRECISION (MALAYSIA) SDN. BHD. Full time 60,000 - 80,000 per year

    Summary: -This is a Sales-related job position, and the products relates to Fasteners and metal hardware. The sales executive is responsible to generate and increase sales revenues as well as expand client base by seeking and following on leads, first point of technical contact by providing technical assistance and advice to clients, establish and maintain...

  • Sales Engineer

    2 days ago

    Johor Bahru, Johor, Malaysia Home Of Industrial Ideas Full time 40,000 - 60,000 per year

    We are hiring a Sales Engineer to join the team in Johor - Compressor Technique Aftermarket Solutions.  Customer centricity is the key to everything we do, if you want to work with a supportive team in a growing market, get in touch, let's see if we are a match.Your RoleAs a Sales Engineer your missions are :Support the Group's Vision "First in Mind and...

  • Sales Engineer

    2 days ago

    Johor Bahru, Johor, Malaysia Actgen Industry Sdn Bhd Full time 36,000 - 46,800 per year

    What you will do in this role:Conduct market research to identify selling possibilities and evaluate customer needsActively seek out new sales opportunities through cold calling, networking and social mediaSet up meetings with potential clients and listen to their wishes and concernsPrepare and deliver appropriate presentations on products and servicesCreate...