After Sales Engineer

2 days ago

Johor Bahru, Johor, Malaysia Hirehub Management Full time 4,000 - 8,000 per year


Company Background:
A leading manufacturer of prefabricated modular data center solutions, specialize in the data center and power systems industry. With R&D facilities in Shanghai and high-end manufacturing plants in Shanghai and Malaysia, it delivers innovative solutions for hyperscale data center projects globally.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and online chat with professionalism and accuracy, ensuring timely responses and high customer satisfaction.
  • Provide detailed product and service information, guide customers in decision-making, and support smooth business transactions.
  • Efficiently manage customer complaints, analyze issues, and collaborate with relevant departments for resolution.
  • Assist other departments (e.g., sales, marketing) with data, document organization, and administrative support.
  • Follow up on service-related matters such as order processing, after-sales, and maintenance, keeping customers informed.
  • Maintain customer databases, ensuring accurate and up-to-date records.
  • Analyze service data and report findings to support decision-making and process improvements.
  • Compile common inquiries and solutions into standardized knowledge documents for internal use.
  • Participate in training and share knowledge to improve team service quality.

Required Qualifications:

  • Diploma or higher, with a preference for mechatronics or electrical automation backgrounds. Local Malaysian applicants preferred.
  • Minimum of 2 years in customer service, preferably with experience in call centers or service centers.
  • Experience in project coordinator, purchasing & logistics will be an advantage.
  • Strong communication skills in English, Chinese, and Malay.
  • Proficient in office software (Word, Excel, PowerPoint).
  • Ability to analyze problems, provide solutions, and handle complex situations.
  • Strong customer service mindset, responsible, and detail-oriented.
  • Team-oriented with good collaboration skills.
  • Quick learner, adaptable to changing work environments and business needs.

Salary Range: RM4000-RM8000


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