Service Admin cum Parts Executive

3 days ago

Kota Damansara Selangor, Malaysia Fabristeel Malaysia Full time
  • To Assist Service Manager in running the Service Dept.
  • Perform Day to Day coordination of Service dept functions / service calls / expectations.
  • Ensuring service dept is up to speed and provide best support to customers at all times.
  • Provide follow up on any service matters and closure in timely order.
  • Planning of Daily Work
  • Execute Work for All Technician for Daily Basis
  • Arrange and Planning work for Outstation Contractor.
  • Daily Monitoring and update for Customer Ticket (Job Ticket)
  • Direct Communication with customer to understand the customer issue before Arrange Technical team for Job.
  • Responsible for assist to manage Office operation and providing administrative support.
  • Managing Calendar and update Daily Technical teamwork.
  • Handling key duties including correspondence Phone and Email.
  • Performing Data entry after Technician Completed the Daily work. Monitor and follow up for outstanding Service Report.
  • To assist prepare for Quotation requested by Customer and Supplier.
  • Assist to Arrange Parts delivery to customer - For Customer Spare Part Order.
  • Order and Supply Parts delivery to Contractor.
  • Update Daily Service CHIT, confirm required Parts to quote customer.
  • Follow up Service CHIT status for type of Billing eg , Spare Parts and Labour, Warranty Process.
  • Responsible to perform Monthly Update for Report Billing Update.
  • Monitor Outstation Contractor work Progress and to finalize the report for billing purpose.

Qualifications

  • 2+ years in commercial kitchen equipment fit-out construction (strongly preferred)
  • Expertise with Microsoft Office and basic computer skills
  • Knowledge of Microsoft Project (advantageous)

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