Critical Services Supervisor

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2018 revenues of $21.3 billion and more than 90,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #146 in 2019. It also has been voted the industry's top brand by the Lipsey Company for 18 consecutive years and has been named one of Fortune's "Most Admired Companies" for seven years in a row, including being ranked number one in the real estate sector in 2019. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

Job Summary

As a key leader within CBRE's Facilities Management team, the Critical Services Supervisor (Tiger Team Lead) plays a vital role in driving operational excellence within a greenfield data center environment. This position is instrumental in ensuring a seamless transition from construction to full-scale operations, proactively resolving critical challenges, and supporting dynamic end-user requirements.

Leading a high-performing Tiger Team, the Supervisor is accountable for maintaining peak facility performance, safeguarding uptime, and ensuring strict adherence to operational protocols. The role demands a high level of technical expertise, decisive leadership, and the ability to thrive under pressure in a fast-paced, 24/7 mission-critical setting.

Key Responsibilities

Team Leadership & Management:

• Lead, mentor, and supervise the Tiger Team technicians, ensuring they are adequately trained, equipped, and motivated to perform their duties effectively.
• Manage the team's roster, ensuring adequate coverage for all shifts and adherence to the four-days-on, four-days-off schedule.
• Conduct performance evaluations, provide feedback, and identify areas for improvement within the team.
• Foster a collaborative and supportive team environment, promoting open communication and knowledge sharing.

Operational Handover & Support:

• Oversee the operational handover process from construction to operations, ensuring all necessary documentation, systems, and processes are in place.
• Collaborate with the project team to address outstanding works and resolve any issues impacting the facility's readiness for operations.
• Support Client with end-user demands during the integration and migration of capacity, ensuring a seamless transition.

Technical Expertise & Oversight:

• Possesses comprehensive expertise in data center operations, with a strong focus on managing and maintaining critical infrastructure systems including PDUs, UPS, generators, advanced cooling systems (CRACs, chillers), BMS, fire safety, and security systems.
• Oversees the implementation of Change Control processes and Method of Procedure (MOP) execution
• Ensures accurate and up-to-date asset documentation, including drawings, manuals, and maintenance records
• Manages the BMS integration process, ensuring proper configuration, monitoring, and control of critical systems
• Oversees the management of critical spares, ensuring adequate inventory levels and timely replenishment
• Coordinates and participates in training programs for the Tiger Team and other Facilities Management (FM) personnel
• Oversees and participates in Emergency Switching Procedures

Compliance & Safety

• Ensure all activities align with CBRE policies, procedures, and industry best practices
• Maintain a safe working environment by adhering to safety regulations and promoting a strong safety culture within the team
• Ensure compliance with all applicable data center standards and regulations

Reporting & Communication

• Provide regular reports on Tiger Team activities, performance, and key metrics
• Communicate effectively with the Facilities Manager, Operations Manager, project team, and other stakeholders
• Maintain clear and concise communication logs, documenting all significant events and actions taken