Customer Service and Procurement Supervisor

2 weeks ago

Petaling Jaya, Selangor, Malaysia Private Advertiser Full time 80,000 - 120,000 per year

Customer Service and Procurement Supervisor

Location: Petaling Jaya, Selangor

Reports To: Department Head

The Company

This global organization is a leading manufacturers and distributors of high-quality infection control, single-use infection control and preventive products. Serving sectors such as medical, dental, industrial, veterinary, laboratory, and health and beauty, the company operates in 50 countries and owns 10 manufacturing facilities across North America, Europe, and Asia. Its products are sold in over 95 countries.

With a strong commitment to safety and quality, the company is a recognized leader in facemask and non-woven product manufacturing. It has a strong presence across the Asia-Pacific region, including Hong Kong, China, Taiwan, Japan, Australia, Malaysia, South Korea, and Singapore.

The Role

We are seeking a highly motivated, detail-oriented and analytical Customer Service and Procurement Supervisor to join our team in Petaling Jaya. In this role, you will lead a small team and be responsible for managing procurement activities and customer service operations, ensuring smooth order management and seamless communication between stakeholders.

Key Responsibilities:

Team Leadership and Coordination

Supervise a team of 2–3 procurement and customer service executives, drive team performance, smooth collaboration and efficiency.

Order Management

Oversee purchase orders (PO) with suppliers and sales orders (SO) with internal customers, maintaining accurate records in the ERP system.

Supplier Engagement and Cost Analysis

Collect monthly quotations, perform cost analysis, and report findings to management. Negotiate pricing and delivery terms to optimize value.

Procurement and Delivery Oversight

Monitor purchasing and delivery activities, proactively resolving issues and ensuring timely fulfillment.

Customer and Supplier Communication

Liaise with internal teams, suppliers, and customers to clarify requirements, address daily and ad hoc issues, and support project execution.

Reporting and System Maintenance

Maintain transparent PO/SO data in the ERP system and provide regular performance reports to management.

Requirements:

  • Bachelor's degree in supply chain, Information Technology, Business, or related field.
  • Minimum 8 years of solid experience in procurement and customer service.
  • Experience in the glove industry is a plus.
  • Fluent in Cantonese, Mandarin, and English (spoken and written).
  • Proficient in MS Office (Excel, Word, PowerPoint) and Chinese word processing.
  • Strong knowledge and experience using SAP is essential.
  • Excellent communication, interpersonal, and negotiation skills.
  • Strong analytical and problem-solving abilities.
  • Highly organized and capable of working independently.

Does this sound like you?

If you are a motivated individual looking to take the next step in your career and meet the qualifications above, we'd love to hear from you

Please submit your resume, clearly detailing your experience and relevant skills in line with the role requirements.

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