Internship Customer Service

2 weeks ago


Petaling Jaya, Selangor, Malaysia Novabridge Sdn Bhd Full time 18,000 - 25,000 per year

Job Scope / Responsibilities

  1. Assist in handling customer inquiries via chat/messages across Shopee, Lazada, and TikTok Shop, under the guidance of the supervisor.
  2. Support in resolving order-related issues (shipping updates, return/refund requests, product inquiries, etc.) by coordinating with senior team members.
  3. Help monitor customer chat response time and store ratings, and highlight areas for improvement.
  4. Coordinate with internal teams (warehouse, logistics, marketing) to learn how order fulfillment and updates are managed.
  5. Assist in managing customer reviews and feedback, including drafting replies to negative reviews for supervisor's review.
  6. Update FAQ sections and auto-reply templates with provided information to improve efficiency.
  7. Prepare simple reports on recurring issues and customer feedback to support continuous improvement.
  8. Provide extra support during mega campaign periods (e.g., 9.9, 11.11, to handle increased customer inquiries.
  9. Learn and apply customer service best practices, platform policies, and internal SOPs throughout the internship.

Qualifications / Requirements

  1. Currently pursuing diploma/degree in Business, Marketing, Communications, or related fields.
  2. Good written communication skills in English and Bahasa Malaysia.
  3. Detail-oriented, customer-focused, and eager to learn problem-solving skills.
  4. Familiarity with e-commerce platforms (Shopee, Lazada, TikTok Shop) as a buyer is a plus.
  5. Able to multi-task and stay calm under guidance during peak periods.
  6. Willing to work during weekends or extended hours during mega campaigns if required.
  7. Basic knowledge of Google Sheets/Excel is an advantage (training will be provided).
  8. Must have own laptop.


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