Operation Executive

I Can Read headquartered is in Singapore and is the leading English Enrichment brand for children in the region. We have had over 300,000 success stories in more than 200 centres, spanning 15 countries and cities. I Can Read focuses on reading, but also provides students with the key Writing and Speaking skills they need to be successful in Primary School.

Experience and qualifications:

Min Bachelor's degree and above

Proficiency in MS Office

Min 3  years prior Experience in Operations Environment 

Working hours:

-     Tuesday to Friday from 10 am to 7:00 pm

-     Saturday from 9 am to 6 pm

Workplace:

• I CAN READ (REGIONAL HEADQUARTERS)

E-1-03, Block Eaton, Plaza Arkadia, No. 3, Jalan Intisari Perdana, Desa Parkcity, 52200 Kuala Lumpur, Malaysia.

Company benefits:

• Training Provided
• Mobile allowance 
• EPF & SOCSO
• Medical and Dental Benefits
• Medical Leave up to 14 days
• Annual Leaves up to 14 days
• Performance Bonus
• Staff discount for I Can Read lessons

Job Description / Responsibilities:

Standard Operating Procedures and Policies

• Work with Singapore HQ team to implement (adapt where necessary) and rollout existing and new Standard Operating Procedures and Policies for the territory.
• Work with Country Manager to draft, communicate and implement new policies.
• Train new centre staff and license owners on how to operate an I Can Read Centre.
• Train and support new staff and franchise owners on the use of the Centre Operations System (Cenopsys).
• Provide guidance and address issues, questions and queries when they arise at I Can Read Centres.
• Work with Management to perform Centre Audits and assist with the set-up of new I Can Read Centres.
• To conduct Centre Audits in existing centres as and when necessary.

Logistics

• Setting up fulfilment orders and delivery cycles for I Can Read produced resources within the territory and ensuring that items delivered are billed on time.

• Work with Singapore HQ team to set up the most cost-effective I Can Read resource fulfilment strategy for the territory which may include:

• Setting up fulfilment hub in the territory where justified.

• Qualifying local vendors to produce and supply I Can Read Centres within the territory at the best price/quality mix.
• Sourcing for the most cost-effective delivery mediums.

Sales

• Achieve the monthly/annual student enrolment and retention targets which are set by the management
• Work closely with centre executive to be on track to meet with overall centre sales targets (new enrolment and retention)
• To join centre executive on weekly meetings with teachers to discuss assessment volume updates and enrolment progress versus target as well as retention updates and any actions needed to reverse withdrawals.
• Schedule & lead weekly meetings with centre executive & Teachers to understand the student's progress, assessment marking as well as promotion of students.

Marketing

• Support centre marketing events and support the HQ marketing department to plan and run events
• Part of the team for special events, road shows and exhibitions for brand building and lead generation

HR / Finance

• Organize and propose any changes to the centre operation manual guide, in the areas of sales, customer service and centre operations management
• Propose any areas of improvement / development for the Customer Service Executive and/or Teachers
• Handle problems or grievances in the centre
• Establish key performance indicators for Customer Service
• Ensuring full set of Monthly finance reporting by centre is submitted and consolidated on the 8th of every month
• Petty Cash & Utilities bills is consolidated and submitted to finance for reimbursement.

Office Administration and Communication

• Advice and coach office administrative tasks for all ICR centres within Malaysia.
• Responding to enquiries/complaints/feedback directed to Malaysia HQ through various channels including phone call, email, website enquiry and social media etc.
• Working closely and to support Centre Representative from time to time.
• Escalate issues to Management for timely response.
• Support Online class management and support centres schedule changes from time to time.
• Ensuring Centre set up during festive celebration and occasions
• Support Country Manager in any other day-to-day administrative work.