Retail Merchandising Executive

1 day ago

Petaling Jaya, Selangor, Malaysia Focus Point Full time

Job Scope Overview:

  • Retail Merchandisers: Outlet support, stock management, merchandising, reporting, and new outlet setup.

  • Customer Support:

  • Respond to outlet inquiries via phone and email promptly and professionally.

  • Resolve complaints and issues efficiently, ensuring outlet satisfaction.

  • Daily Order :

  • Process orders, returns, and exchanges accurately.

  • Update customer order status regularly.

  • Communication and Coordination:

  • Liaise with internal departments (e.g., warehouse and purchasing staff) to resolve outlet issues.

  • Documentation and Reporting:

  • Prepare monthly reports on goods returned and goods transferred between outlets and HQ.

  • New Outlet Opening:

  • Ensure stocks and POP materials arrive on time before the outlet opening.

Requirements:

  • Minimum qualification: Certificate or Diploma, or equivalent. Fresh graduates are welcome to apply.
  • Previous experience in retail or customer service is preferred.
  • Basic computer skills (MS Excel, email) for reporting and order processing.
  • Basic English communication skills (written and spoken)
  • Strong problem-solving skills and ability to adapt in a fast-paced environment.
  • Excellent communication skills and ability to work effectively in a team.
  • Detail-oriented and organized, with ability to manage stock and support outlet operations.

Benefits:

  • EPF and SOCSO contributions.
  • Five working days per week.
  • Free eyewear for confirmed staff.
  • Birthday voucher.
  • Attractive staff purchase scheme for Focus Point Eyewear.
  • Group personal accident insurance coverage.
  • Komugi Privilege Card.

Job Types: Full-time, Permanent

Pay: RM2, RM3,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Application Question(s):

  • Please indicate your expected salary.
  • How much notice are you required to give your current employer?

Education:

  • STM/STPM (Preferred)

Work Location: In person

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