Senior Clinical Specialist

2 days ago

Glenmarie Selangor, Malaysia IDS Medical Systems Group Full time 90,000 - 120,000 per year

Senior Clinical Specialist is responsible for mastering the knowledge of a product and sharing his knowledge to internal & external customers. S/he is responsible for ensuring that the buyer of a product can function the product appropriately & able to maximize all the features of the product as needed. S/he becomes coordinator of small team for certain area or product category and develops them, especially new members to be ready going to the field.

1. Training

-Collaborate with Product Management to create training materials for both internal and external customers

-Provide training to the Clinical Management, Sales, Service, or back-office team on regular basis or as needed

-Provide training on the use of products to external customers (nurses, doctors, & other medical personnel)

2.Marketing Activitiy

-Actively involved in running external marketing / education programs such as: scientific events (seminars, workshops, exhibitions), product presentations, demonstrations

-Work closely with Product Management to create marketing tools for the sales team

Also responsible for developing a product strategy that has been assigned to each Clinical Specialist

3.Leadership

-Coordinate team members workload and schedule to fulfill training requests for internal & external customers

-Develop new team members with hard & soft skills required in order to complete their responsibilities by conducting training, shadowing, coaching, etc.

4.Management System

-Involved in establishing management system based on quality management system, quality management system for medical devices, and anti-bribery management system

-Responsible for socializing the system to all divisions and ensuring the effectiveness of the running system

Analyze corrective actions for system effectiveness in divisions

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